Your business faces enough obstacles. With advanced solutions from 8x8, your outdated communication system no longer has to be one of them.
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Real-time analytics for better decisions
When it comes to running your business, don’t guess.
Know—with 8x8 Communications Analytics.
Virtual Office Analytics Virtual Contact Center Analytics
CIOs, line-of-business managers and workgroup supervisors can easily all see global communications flows. Get the big picture—or drill down to individual numbers. Make fast, smart decisions that maximize results for sales teams, contact centers, and other departments.
See call traffic and measure service quality
Detect, reward and encourage star performance—and find opportunities to improve.
Virtual Office Analytics
Managing contact centers for sales or support?
Get the insight and intelligence you need for better decisions.
Virtual Contact Center Analytics
“Virtual Office Analytics offers a number of unique capabilities for businesses and is amongst the most innovative solutions we’ve seen for enterprise cloud communications in the past year. Our sincere congratulations to 8x8 for its 2015 Communications Solutions Product of the Year Award.”
– Rich Tehrani, CEO of TMC
“Innovative contact center analytics is no longer the purview of only deep-pocketed, multi-thousand agent operations. 8x8’s Virtual Contact Center Analytics makes compelling contact center analytics available to a broader set of companies than ever before, helping them turn data into powerful insights to quickly assess operational performance and adjust as needed, strategically optimizing their business.”
– Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics
Equip your office and employees with professional IP desk phones, conference phones, headsets and more.
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