8x8 Contact Center

CCaaS Advanced Topics and Troubleshooting

Discussions, group activities and hands on practice to support and troubleshoot 8x8 Contact Center solutions in this virtual instructor-led course.

8x8 Contact Center

CCaaS Advanced Topics and Troubleshooting

Discussions, group activities and hands on practice to support and troubleshoot 8x8 Contact Center solutions in this virtual instructor-led course.

8x8 Contact Center

CCaaS Advanced Topics and Troubleshooting

Discussions, group activities and hands on practice to support and troubleshoot 8x8 Contact Center solutions in this virtual instructor-led course.

8x8 Contact Center

CCaaS Advanced Topics and Troubleshooting

Discussions, group activities and hands on practice to support and troubleshoot 8x8 Contact Center solutions in this virtual instructor-led course.

Who should take this course?

System administrators responsible for supporting and maintaining Contact Center solutions.

Course Overview

This course combines discussions and group activities with hands-on practice to give students the necessary knowledge and skills to support and troubleshoot Contact Center solutions.

Course Outcomes

At the end of this course, students will be able to:

- Create the following IVR scripts:

  • Say and Play
  • Queue Position
  • Forward to Voicemail
  • Call Back

- List and discuss the three CRM systems natively supported for integration with Contact Center

- Integrate a Contact Center tenant with Salesforce

- Identify and troubleshoot common problems with the following:

  • Audio files
  • Schedules
  • Agents
  • Queue priorities
  • Phone, email, and chat
  • IVR creation, overload and timeout codes
  • Call quality and termination issues

Recommended Prerequisite(s)

Frequently Asked Questions

I am new to 8x8. How do I get training?

What is virtual, instructor-led training (VILT)?

What are the technical requirements to attend a virtual, instructor-led training class?

How can I enroll in classes?

What is open enrollment?

I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?

How long will access be available for courses purchased?

What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?

Speak with a specialist

1-866-879-8647


Discuss your needs with an 8x8 expert


Need product help?

Cart is empty. Add some items to your cart!

Total Training Units:

0

Contact sales to purchase training units and discuss instructor-led course availability