X Series, Cloud Service Features
Explore the key features: One cloud solution for business voice, meetings, collaboration, and contact centre across mobile and desktop devices.
X Series X2
- Unlimited Calling to 14 Countries
- Mobile Application
- Team Messaging
- Video & Audio Conferencing for up to 100 Participants
- Call Recording
- Personal Call Analytics
- Integrations (SFDC, Zendesk, NetSuite, Dynamics)
- Single Sign On
Integrated Communications
Smarter Global Engagement
X Series X4
X4 includes X2 capabilities plus
- Unlimited UC Calling to 47 Countries
- Barge, Monitor, Whisper
- Supervisor Analytics
- Call Quality Reporting
- Operator Switchboard
X Series X6
X6 includes X4 capabilities plus
- Voice Contact Centre
- Expert Connect
- CRM Pop for Context
- Granular Search Analytics
- Graphical Call Display
- Post Call Surveys
- IVR
- 4,000 contact centre minutes per concurrent agent*
*For more details, see Unlimited Calling on X Series Plans & Pricing
Speed to Resolution
Customer Experience Transformation
X Series X8
X8 includes X6 capabilities plus:
- Multichannel Contact Centre
- Quality Management
- Speech Analytics
- Co-browse
- Predictive (or Progressive) Outbound Dialer
- @ Mentions for Real Time Agent Feedback
For more information call 0333 043 8888
Call 0333 043 8888 or fill out the form below and an 8x8 Specialist will be in touch.