The Kansas City Royals deliver wins with digital tech

The Kansas City Royals are an American professional baseball team based in Kansas City, Missouri. The Royals compete in Major League Baseball (MLB) as a member club of the American League (AL) Central division. The team was founded as an expansion franchise in 1969, and has played in four World Series, winning two in 1985 and 2015.

100%

Remote enabled workforce

30

Contact center staff

2

World Series Titles

100%

Remote enabled workforce

30

Contact center staff

2

World Series Titles

100%

Remote enabled workforce

30

Contact center staff

2

World Series Titles

100%

Remote enabled workforce

30

Contact center staff

2

World Series Titles

"The platform helps us better understand our customers and provide more value in each of our interactions with them."
Brian Himstedt, Senior Director of Technology, Kansas City Royals