8x8 Service Management for Contact Center

Saving time and offloading tasks is easy with a range of monthly plans to choose from.

Your success is our priority

  • Single point of contact for any support issue
  • Assistance with moves, adds, changes & skill group assignments
  • Design and implementation of queues, channels, call flows, custom reports & updates of IVR flows
  • Quality Management templates set-up & configuration of custom Speech Topics
  • Single point of contact for any support issue
  • Assistance with moves, adds, changes & skill group assignments
  • Design and implementation of queues, channels, call flows, custom reports & updates of IVR flows
  • Quality Management templates set-up & configuration of custom Speech Topics

Continuous, dedicated, customized support

A dedicated point of contact

8x8 Service Management for Contact Center allows your team to offload system tasks to the 8x8 services team. It assures your business has access to a dedicated point of contact for support, assistance with moves/add/changes and updating user configurations. And the service is accessible when you need it.

A dedicated point of contact

8x8 Service Management for Contact Center allows your team to offload system tasks to the 8x8 services team. It assures your business has access to a dedicated point of contact for support, assistance with moves/add/changes and updating user configurations. And the service is accessible when you need it.

Get Continuous support

8x8 provides ongoing service and support to assure the 8x8 platform offers the highest quality voice and the most reliable cloud based solution. Making sure our customers are successful is key to 8x8 success.

We have heard from customers that they may often need some additional technical support in completing small tasks that are part of any system configuration or change. 8x8 wanted to offer this level of support without requiring a special work review or an extended statement of work.

To meet this need, 8x8 offers Service Management allowing our customers to get committed 8x8 support on a monthly basis.

Get Continuous support

8x8 provides ongoing service and support to assure the 8x8 platform offers the highest quality voice and the most reliable cloud based solution. Making sure our customers are successful is key to 8x8 success.

We have heard from customers that they may often need some additional technical support in completing small tasks that are part of any system configuration or change. 8x8 wanted to offer this level of support without requiring a special work review or an extended statement of work.

To meet this need, 8x8 offers Service Management allowing our customers to get committed 8x8 support on a monthly basis.

Additional configuration is often needed

Even a cloud based contact center may require some additional configuration support, call queue set-up, routing based on digital channel or agent skills and/or assigment of agents to best take advantage of their expertise and schedules.

For businesses with dedicated IT personnel, this is usually not a problem. But what if everyone at your company already has two jobs? How do you make sure communicating with your customers is as efficient as possible?

Additional configuration is often needed

Even a cloud based contact center may require some additional configuration support, call queue set-up, routing based on digital channel or agent skills and/or assigment of agents to best take advantage of their expertise and schedules.

For businesses with dedicated IT personnel, this is usually not a problem. But what if everyone at your company already has two jobs? How do you make sure communicating with your customers is as efficient as possible?

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1-866-879-8647


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