Unified Communications
New features and enhancements include: 8x8 Phone App for Microsoft Teams, live meeting translation and subtitles, Sales Workspace beta, and app user experience updates
Contact Center
Digital-first customer experience analytics enhancements include: digital channels report and visual flow illustrations.
Globalization
8x8 Global Reach™ now in 56 countries, including Estonia and Lithuania.
Communication APIs
Automation Builder enhancements, new features on 8x8 Converse, video experience improvements on JaaS, and more.
The 8x8 Phone App for Microsoft Teams is a new XCaaS integration that provides customers with a new option for enabling cost-effective PSTN calling in Teams.
8x8 Work is Chrome Enterprise Recommended for the Communications solution track, having gone through verification to ensure 8x8 Work is optimized for ChromeOS. 8x8 makes it easy for ChromeOS users to quickly deploy and manage end-to-end communications and collaboration.
During an active call, users can drag and drop the call card to a more convenient location on-screen for optimized multitasking.
Users can easily access troubleshooting tips for common error codes from an in-app banner. For additional troubleshooting, the Network Diagnostic tool is available from the desktop app for testing and generating logs.
Improvements to the private room interface and user experience make it easier to edit settings,manage members, and communicate more effectively.
To enhance global collaboration, meetings now support real-time translation and subtitles.
Meeting participants can enjoy an improved pre-join experience along with the option to split camera and screen sharing streams for a more flexible in-meeting experience.
Learn more about 8x8 video meetings
In addition to using emojis, users can now send animated gif reactions during meetings.
Users now have the ability to start meetings on 8x8 by using Siri voice commands.
The latest release of 8x8 Work includes an opt-in preview to a new tailored experience for users in sales and account management roles. It optimizes and synchronizes internal and external communications between the familiar, intuitive collaboration interface of 8x8 Work and the sales opportunity workflows maintained within your chosen CRM, such as Salesforce.com.
Enhanced reporting into digital interactions handled by agents, such as customer details, media type, and handling information, provides granular insights into customer journeys.
New advanced search and filter capabilities, along with the ability to create and manage customized filters, offer greater levels of control within analytics functions.
A new tool provides a visual representation of the end-to-end digital interaction journey.
8x8’s Global Reach™ now extends to 56 countries, including complete coverage of the Baltic States with the new additions of Estonia and Lithuania. 8x8 remains committed to expanding support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Users can tap on triggers, conditions, and actions available in Automation Builder to programmatically create conversations within 8x8 Converse.
New Automation Builder templates now cover a wider range of use cases, including advanced automation workflows, such as account signup flow and voice messages.
Users can manage contacts in 8x8 Connect with greater details, including:
Non-admin users now have the ability to do more within the user management function of 8x8 Connect, including:
Customer support teams can build custom ticket queues using a series of conditions, such as a customer’s messaging channels, contact groups, and country, and then assign inbound messages to 8x8 Converse agents based on their specifications.
Customers now have greater control over the release version of Jitsi as a Service by simply pinning a particular version and delaying any updates. This allows customers ample time for internal testing and training before an official deployment.
Self-hosted Jitsi customers can now easily add telephony service to their on-premises deployment via Jitsi Meet Components. With telephony service, meeting participants can dial into a meeting via a PSTN call.
Improvements to Jitsi as a Service include real-time translation that turns speech into live captions in a participant’s chosen language. Multi-stream support allows shared screens and the presenters’ video to be shown on separate video streams during meetings.