Omnichannel for 8x8 Engage
Manage inbound digital conversations with structure, visibility, and insight, empowering customer-facing teams to manage digital demand with the same confidence and consistency as voice.
Customer conversations rarely stay in a single channel.
8x8 Engage unifies digital and voice interactions in one workspace, allowing teams to:
Whether engagement begins digitally or by voice, every interaction stays connected.
8x8 Engage enables customer-facing teams to manage inbound digital conversations across popular channels, including:
All channels are managed with shared queues, context, and insight so teams can deliver consistent experiences at scale.
Every digital interaction generates valuable insight.
8x8 Engage includes AI-powered capabilities that:
Leaders gain a clearer view of digital engagement performance without added tools or complexity.
Voici ce que Team Leader Workspace peut offrir.
Accept customer conversations from digital entry points like web chat and messaging so requests don’t land in shared inboxes or personal apps.
Automatically direct digital conversations to the right people based on availability, priority, or expertise without manual forwarding.
Surface high-value or urgent digital requests first, helping teams respond faster to the interactions that matter most.
Manage digital conversations in shared queues with clear ownership and visibility so nothing gets missed or forgotten.
Maintain interaction history across digital and voice, giving teams complete context before responding or escalating.
Allow teams to loop in internal experts, ask questions, and resolve issues collaboratively without switching tools or losing context.
Let frontline and mobile workers manage digital conversations from anywhere with a mobile-ready workspace.
Capture digital interaction data to surface trends, sentiment, and follow-up actions which helps leaders improve engagement and outcomes over time.
Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.
8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.
8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.
8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.
Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
Toujours conforme aux réglementations et vérifié par des certifications tierces, pour votre tranquillité d’esprit.
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