Omnichannel for 8x8 Engage
Everything You Need to Manage Digital Engagement
Manage inbound digital conversations with structure, visibility, and insight, empowering customer-facing teams to manage digital demand with the same confidence and consistency as voice.
One workspace for digital engagement with voice when needed
Customer conversations rarely stay in a single channel.
8x8 Engage unifies digital and voice interactions in one workspace, allowing teams to:
- Start with chat or messaging and escalate to voice when needed
- Maintain context across interactions
- Avoid switching tools or losing conversation history
Whether engagement begins digitally or by voice, every interaction stays connected.
Digital channels supported
8x8 Engage enables customer-facing teams to manage inbound digital conversations across popular channels, including:
- Web chat
- SMS
- Social and messaging platforms
All channels are managed with shared queues, context, and insight so teams can deliver consistent experiences at scale.
Built-in intelligence for digital engagement
Every digital interaction generates valuable insight.
8x8 Engage includes AI-powered capabilities that:
- Automatically summarize interactions and surface action items
- Identify sentiment and engagement trends
- Reduce manual follow-up and reporting
Leaders gain a clearer view of digital engagement performance without added tools or complexity.
Digital Engagement Capabilities
Voici ce que Team Leader Workspace peut offrir.
Capture inbound customer requests
Accept customer conversations from digital entry points like web chat and messaging so requests don’t land in shared inboxes or personal apps.
Route requests to the right experts
Automatically direct digital conversations to the right people based on availability, priority, or expertise without manual forwarding.
Prioritize what matters most
Surface high-value or urgent digital requests first, helping teams respond faster to the interactions that matter most.
Keep conversations organized
Manage digital conversations in shared queues with clear ownership and visibility so nothing gets missed or forgotten.
Preserve full conversation context
Maintain interaction history across digital and voice, giving teams complete context before responding or escalating.
Enable fast internal collaboration
Allow teams to loop in internal experts, ask questions, and resolve issues collaboratively without switching tools or losing context.
Support mobile and on-the-go work
Let frontline and mobile workers manage digital conversations from anywhere with a mobile-ready workspace.
Turn conversations into insight
Capture digital interaction data to surface trends, sentiment, and follow-up actions which helps leaders improve engagement and outcomes over time.
Un portefeuille de produits pour booster votre expérience client
Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.
Contact Center
8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.
Communications unifiées
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.
API de communications
8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.
L'expérience client au-delà du Contact Center
8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.
8x8 pour Microsoft Teams**
Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.
Une intégration en toute transparence.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
Sécurisé et conforme.
Toujours conforme aux réglementations et vérifié par des certifications tierces, pour votre tranquillité d’esprit.
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