Summarize this page with popular models
Summarize this page with popular models
Feature
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of contact center leaders name staffing as their top challenge — yet most tools leave the hardest decisions to guesswork.
of interactions are reviewed manually, leaving compliance risks and coaching gaps completely invisible.
8x8 Workforce Management is included with 8x8 Contact Center and activates with a self-service model. No IT lift, no professional services required, and no separate deployment to manage
Optimized forecasting removes the guesswork from shift planning. Fewer overages, fewer gaps, and less time spent on manual corrections means your contact center runs leaner and your SLAs stay intact.
Give agents schedule transparency and flexibility so they feel supported, not managed. Better visibility into shifts reduces missed schedules and the frustration that drives attrition.
Real-time adherence monitoring and intraday schedule adjustments keep staffing aligned to demand as conditions change. Dynamic scheduling means you protect service levels without adding headcount.
| Automated demand forecasting | Multi-channel volume modeling | Real-time data ingestion |
| Historical trend analysis | Automated schedule generation | Intraday schedule management |
| Agent self-service scheduling | Shift swap and bidding | Real-time adherence monitoring |
| SLA tracking and alerts | Supervisor dashboard and reporting | Native 8x8 Contact Center integration |
| Unified data model with routing and analytics | Self-service activation (no IT or PS required) |
From entry-level scheduling to enterprise-scale optimization, 8x8 meets you where you are.
AI-powered forecasting keeps service levels consistent through seasonal spikes, when manual scheduling breaks down most
Manage fluctuating patient interaction volumes without overstaffing. Keep compliance coverage across every shift.
Compliance-driven scheduling and real-time adherence ensure every agent interaction meets regulatory standards at scale.
Handle enrollment and support volume spikes with WFM forecasting that keeps staffing aligned to unpredictable demand.
8x8 Contact Center™ offers an AI-enabled omnichannel cloud solution, empowering agents and enhancing customer engagement across every channel
Ensure consistent, high-quality customer experiences across every channel with integrated quality and workforce management solutions that empower your team to perform their best.
Unify data, teams, and communications with one AI-powered platform for seamless, end-to-end CX. Transform customer interactions and maintain consistent experiences across every touchpoint.
Everything you need to know about 8x8 Workforce Management.
See how 8x8 Workforce Management simplifies getting the right agents in the right place, every shift.
