Workforce Management Metrics: Unlock the Secrets to Growing Your Bottom Line

There are many call center metrics you can track, but there are five in particular that, when tracked accurately, can tell the story of maximum WFM success. To us, maximum WFM success means that your customers will become your biggest advocates and your employees will look forward to coming into work each day. Achieve these two things and you’ll have figured out the formula to getting great results: more revenue and more profit.