Products > Virtual Contact Center

Virtual Contact Center

The complete virtual contact center

Everything you need in one place

Eighteen. That’s the number of different communications vendors the average contact center has to manage.* We offer a much simpler, more efficient alternative to patchwork solutions. With 8x8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications.

Source: CCNG Survey

Enhance customer experiences

We make it easy for your agents to deliver more rewarding experiences with every customer contact. With 8x8, your customers can reach the right person in the shortest time, every time.

Channel of Choice

Boost customer satisfaction and loyalty by using the communication channels your customers prefer.

Easy CRM Integration

Create highly personalized customer engagements by seamlessly integrating CRM information.

Multiply agent productivity

Agent-related expenses make up 75% of the cost of running a contact center. With capabilities and tools from 8x8, it’s easy to maximize the value your agents bring to your business.

Contact Center Analytics

Gain continuous insights into agent performance and contact center operations.

Quality Management

Resolve agent performance issues and speed up agent onboarding with targeted coaching and training.

Workforce Management

Boost contact center efficiency with powerful scheduling, forecasting and reporting.

Agent Console

Empower agents to easily manage their customer interactions.

Agent Supervisor Tools

Oversee every important metric in your contact center.

CRM Integration

Put customer information at the agent’s fingertips.

Connect globally

Provide customer experiences that build customer loyalty anywhere in the world with global communications that are second to none. Our top-tier data centers extend to the four corners of the globe. We automatically route calls to the nearest data center, ensuring crystal clarity with none of the lag time or delays that so often plague international connections. Plus, with 8x8, you gain the unique ability to easily manage even the most far-flung global contact center operations as single team.

Ensure your security and compliance

Connect with the world in safety and with confidence. We support more security and compliance standards than any other cloud communications provider.

Manage costs and increase reliability

With 8x8, you get the high availability your contact center deserves—and your customers expect. And with no hardware, software or CapEx, you can realize savings of 50% or more across your contact center operations.

8x8 Virtual Contact Center Customers

8x8’s global coverage and flexible system was a no brainer for us. As a global company, it’s paramount that we are able to give our customers the best experience possible and Virtual Contact Centre is the ideal solution to helps us do this across the world. With the right technology in place, we can make sure every customer interaction with us is world-class.

Head of Customer Service EasyRoommate Vivastreet

8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.

Don Walker Co-founder,

“Previously we didn’t see the need for remote agent access, but having that capability is key to our business continuity,” says Calhoun. “In addition to winter storms, there are sometimes power outages that aff ect our building. With 8x8, our agents can work from home just as productively as they do in the office.”

Derek McCauley Director of Service Delivery

We needed a comprehensive solution: phones, online meetings and call centers. 8x8 is the only hosted VoIP provider out there that can integrate a virtual call center into their service.

Neal Alberda Global IT Director, Replicon

Enhancing Customer Experiences

Watch these fun videos to see how 8x8 helps you increase agent productivity and build customer loyalty.

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Make the Right Decision

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8 Critical Questions to Ask about Cloud-based Contact Center Technology.

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