The Zen of Call Center Software, Ticket Management and Customer Delight
If you know people whose eyes glaze over at the mention of phrases like “call center management” and “interactive ticketing system,” this video is the antidote. It clearly explains otherwise dry customer-satisfaction and call center software concepts in a fun, entertaining way.
See how Frank, store manager for a worldwide retail store, finds deeper meaning and improved customer satisfaction in the powerful combination of Zendesk’s customer service platform and 8x8’s cloud call center software. And to find out more about the integration of Zendesk and 8x8 Virtual Contact Center, go to www.8x8.com/Zendesk.