TechTarget: 8x8 X Series Combines UC and Contact Center
My first six months at 8x8 have been laser-focused on the launch of X Series, the industry’s first cloud solution to integrate voice, conferencing, collaboration and contact center on a single platform. Last week was particularly a special moment with the launch of our general availability of X Series in the U.S. and U.K. One article that really captures the essence of 8x8’s X Series and why our customers are excited about it, is this TechTarget article written by Jonathan Dame who summarized it best:
“The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.”
Below is an excerpt from TechTarget with a link to the full article. Interested in seeing a demo of X Series? Request a demo with our sales team or contact your customer success manager.
8x8 X Series Combines UC and Contact Center
By Jonathan Dame, TechTarget reporter
The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.
Unified-communications-as-a-service vendor 8x8 pushed further into the cloud contact center market this week with the release of X Series, an offering that combines voice, video, collaboration and contact center functions in a single platform.
Combining UC and contact center makes it easier for agents to get in touch with the right people when handling customer queries, said Meghan Keough, vice president of product marketing at 8x8, based in San Jose, Calif. For example, a company could set up shared rooms within a team collaboration app where agents and knowledge workers can chat or video conference.
The 8x8 X Series will also help companies better track customer contacts, because the same back-end infrastructure will handle calls to a local retail store and the customer service line at headquarters, Keough said.