New CX Leader Awards Announced by 8x8 And HotTopics
8x8 is proud to be working with HotTopics to celebrate the world’s most visionary customer experience (CX) leaders. The Global CX 100 Awards - in their inaugural year - will go to leaders who provide a first-class experiences to their customers and are paving the way for the future of CX. It’s a chance to recognize the best of the best while also showing others the path forward for future success.
Customer experience leaders take the charge in implementing forward-thinking product, experience, customer and strategic business models and innovative operational practices. Whether they enjoy their own C-suite position or sit within an established function, the Global CX 100 Awards will celebrate the strategic acumen, visionary leadership and accomplishments of these often unsung heroes as they adapt to market demands using broad and deep knowledge of a business’ most important stakeholder: the customer.
Why CX Leaders should be recognized
- Recognize Leaders: Acknowledge CXs who are making significant contributions to customer experience.
- Showcase Achievements: Highlight innovative customer experience strategies and solutions implemented by top CXs.
- Promote Excellence: Encourage continued excellence in customer experience leadership.
- Pathfinders for the rest of us: By seeing how the best do it, others in the CX space can be inspired and grow.
What makes a CX leader?
There’s a number of skills and qualities that highlight CX leaders, including:
- Data Literate: The best leaders utilize data-driven insights to drive strategic customer experience initiatives and optimize performance.
- Digital Innovator: CX authorities lead the implementation of cutting-edge digital technologies to enhance customer experience and drive innovation.
- C-suite Collaborator: It’s not just about strong leadership skills; it’s also about collaborating effectively with other C-suite executives and stakeholders to align customer experience goals with overall business objectives.
- Beyond Cost: A true CX leader develops innovative customer experience strategies focusing on value creation, customer satisfaction, and long-term sustainability.
- Team Building: Leaders not only grow a culture of collaboration, innovation, and continuous learning within the customer experience team but continually help to nurture it.
How The Global CX 100 Awards define the future
The Global CX 100 Awards will establish a gold standard for customer-centric leadership across the C-suite. Nominated by our global community and selected by our independent panel of judges, the recipients will exemplify leadership acumen, strategic innovation, and operational foresight. To be recognized underscores a commitment not just to the customer, but to maximizing the experience they enjoy across their entire journey, and how the customer is championed within the business.
Selected by an international and independent panel of judges, including Sarah Williams, Chief CX Officer, Westminster City Council, Virginie Nowak, Group Chief Customer Experience Officer, Access Bank, and Roberta Passerini, Global Head of Marketing Transformation & Customer Engagement, Philips.
Successful nominees will be invited to celebrate at The Global C-suite Awards Ceremony at The Country Music Hall of Fame, Nashville USA and BAFTA, London UK later in 2024.
