How Cloud Contact Centers Maximize Customer Delight

Small and mid-sized contact centers face challenges in delighting their customers, the Aberdeen Group points out in recent research. But, says the respected research firm, putting contact centers in the cloud helps firms overcome these challenges and “enjoy superstar results,” particularly in mid-sized contact centers.

Here are just some of the benefits cloud contact centers enjoy. Download the summary here.


Webinar: Is Your Mid-Sized Contact Center Ready for the Cloud?

Want to learn how managers at the best-run contact centers maximize customer delight? Check out this recorded webinar, Sticky Business: Is Your Mid-Sized Contact Center Ready for the Cloud? It features Aberdeen Group’s contact center research director Omer Minkara, and yours truly, 8x8’s contact center product manager, Max Ball, talking about the best ways to improve both customer experience and efficiency. Watch the webinar now.

Max Ball


Max is the Senior Product Marketing Manager for 8x8 Virtual Contact Center. [...] Read More >