How to Download and Archive Your Online Faxes 8x8 Virtual Office Pro

8x8 Tip: Download your online faxesTip: How to Download and Archive Your Online Faxes

Internet Fax is a convenient feature that is included with the 8x8 Virtual Office Pro bundle. Here’s a quick tutorial on how to download and save your online faxes. You can use Virtual Office Desktop or Virtual Office Online.

Using Virtual Office Desktop

To download faxes:

  1. Click the Fax tab then click the Eyeball icon in any fax listing to open the 8x8 Fax viewing window.
  2. Move the pointer over the lower part of the 8x8 Fax viewing window and the gray PDF menu bar will appear. Click the Floppy Disk icon to save the Fax document to your computer as a PDF file. Note: Be sure you have Adobe Reader installed on your computer, or you may get an error when attempting to view your faxes.


Note: If you are not yet using Virtual Office Desktop, Virtual Office customers can download it here. It offers all the functionality of Virtual Office Online & Virtual Office Pro in a standalone Windows and Mac application.

Using Virtual Office Online

To download faxes:

  1. Click the My Inbox main navigation button to open My Inbox window.
  2. Click the History tab in My Inbox.
  3. Click the Faxes navigation button.
  4. Click the View Fax icon.
    • Firefox should prompt you to either Open with Adobe Reader or Save the file to your Downloads folder.
    • Chrome should prompt you to either Keep which will save it to your Downloads folder, or Discard.
    • Internet Explorer should prompt you to either Open or Save the file to your computer.


Phillip Liu


Phillip Liu is a senior product manager at 8x8. He manages 8x8's cloud-based unified communications product line including desktop and mobile apps, and integrating business phone, video and web conferencing, and IM/presence. Phillip has an MBA from the University of California, Berkeley - Walter A. Haas School of Business. [...] Read More >

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