Mike Reinhart

Mike Reinhart

Mike is a Sr. Product Marketing Manager at 8x8. Mike is excited to share his experience and information on cloud solutions that help businesses turn customer interactions into new and sustained revenue.

Articles by: Mike Reinhart

​5 Ways the Cloud Accelerates Your Phone System

Does the thought of moving tons of phone-system PBX hardware make you want to change careers? Do you feel like you’ve met everybody in your phone provider’s customer service department? Or is your company opening up new offices left and right, turning the time it takes to get new phone service into a critical-path item? […]

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Ultra-Cool Cloud Analytics Tricks Your Old PBX Just Can’t Do

Pity the poor PBX. It’s already the Winnie-the-Pooh of communications these days—“of very little brain.” For example, its inability to quickly route calls to auto attendants, laptops, smartphones and tablets makes it look as brainless as Dorothy’s scarecrow. Now, powerful analytics on Voice over Internet Protocol (VoIP) networks can show you so much about the […]

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The Cloud Can Give You a Big Data Edge—without Big Iron

“Everyone’s doing it, but no one knows why,” Gartner analysts once said of Big Data analytics. Many large companies with Big Iron mainframes are using such sophisticated software to mine data such as the terabytes that Facebook and Twitter produce, searching for subtle clues in customer behavior that they might be able to exploit. It’s […]

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Want Help Managing Rapidly Changing IT Trends? See you at Gartner Symposium/ITxpo

Now more than ever, IT leaders are scrambling to stay current on technology trends, security, and compliance conformance. They’re also challenged with implementing and exploiting the latest, most complex technology, while simplifying  its management and minimizing costs. And of course, they’re expected to use IT initiatives as competitive strategies rather than merely maintain business operations. […]

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Leaving Weak Business Phone Service for Real Unified Communications

Most organizations hate changing their infrastructure, especially their business phone service. Many IT and business managers would rather gnaw off their own arm than mess with something already in place. They rarely envision how easy the cloud has made switching hosted business phone service providers. That’s why we’re always intrigued with the stories our customers […]

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