Grant Duncan

Grant Duncan

Grant is a Product Marketing Manager at 8x8 who is extremely passionate about helping businesses use technology to grow and scale. It's to the point where he nerds out reading business books for fun, dreams about marketing ideas at night, and codes side projects in the evenings. In his free time, Grant enjoys mountain biking, volunteering at church, and adventuring around the Bay Area with friends.

Articles by: Grant Duncan

8x8’s One System of Engagement, Explained

As I shared in a recent blog post, customer expectations and competitive pressures are forcing companies to transform digitally. A great place to start is with your communications system. Voice still matters. Salesforce.com found that 92% of customer interactions still happen over the phone. That’s a high percentage, but it makes sense when you think […]

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How Digitization is Driven by Your Communication System

New Changes and Digitization The world has changed. Millennials represent the largest portion of the workforce today at 35% and are going to be the majority of the workforce (50%+) in less than two years. And they grew up on technology. Their environment is a mobile first, digital world. Studies from the Case Foundation have […]

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