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Nate Brown

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Nate is the Co-founder of CX Accelerator, the world’s best virtual community for experience professionals. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and inspire change. From authoring and leading a Customer Experience program, to journey mapping, to building and managing a complex contact center, Nate is always learning new things and sharing with the community. Follow him on Twitter using handle @CustomerIsFirst or LinkedIn.

Articles by: Nate Brown

Nate’s Take from Frost and Sullivan Contact Center West

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This year's Frost and Sullivan event in Huntington Beach was outstanding on a variety of levels. Fantastic speakers, great programming, and multiple opportunities to dance to Michael Jackson’s “Thriller.” If I had to summarize my feelings from this show (and Customer Experience work in general) int [...]

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