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Jeannie Walters

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Jeannie Walters is the CEO/Founder of Experience Investigators™ by 360Connext, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience.

Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, a Forbes Coaches Council Member, a C-Suite Network Advisor, a LinkedIn Learning and Lynda.com instructor, and a TEDx speaker.

Articles by: Jeannie Walters

Work from Home Distractions – The New Reality

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Business leaders today have new challenges in this new “not-really-normal.” We are suddenly in situations where we are all working from home, along with our other family members. Some team members are totally new to this. We asked entire teams who worked together daily to suddenly work independent [...]

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5 Questions to Ask Your Contact Center Agents To Improve Customer Experience

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Customer experience leaders often rely on the facts to determine what customers need. We think of customer feedback metrics and rating systems as ways to get a pulse of what our customers are thinking and feeling about transactions or the entire relationship with our brand. We invite leaders to wor [...]

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