In the fast-moving world of cloud communications, technological advances are reshaping the business world faster than ever before. So it is rare for a company, in the highly competitive cloud communications space to establish new innovations, and then continue to evolve and expand them for nearly a decade. We believe, that’s why we have been recognized in the 2020 year’s Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, is so significant for us.

I could not be more pleased with Gartner recognition of 8x8 as a Leader for the ninth consecutive time in the Magic Quadrant. Enormous amounts of effort across 8x8, the loyalty of our customers and belief of our partners, have helped cement our position in the Leader quadrant, which we believe was attributed to our consistent ability to execute and completeness of vision, supporting use cases for all businesses and organizations. 8x8 is committed to bringing people and communications together on a single open platform, and we feel, our ninth year as a Leader demonstrates that unwavering commitment.It is terrific news, but, like any subjective measurement, the essential part of any UCaaS solution are the benefits they offer the business and organizations that use it. I’ve spoken with many customers and partners recently and practically everyone concurs with our strengths, such as:

  • Our differentiated direct routing solution with 8x8 Voice for Microsoft Teams allows Teams users to make and receive calls on the public phone network right from the native Teams app on their desktop or mobile phone.

More than 60,000 organizations in over 160 countries look to 8x8 for seamless business communications with a diverse set of innovative capabilities, supported by global and local partners committed to the 8x8 Open Communications Platform. As you continue to plan for the communications needs of your organization, please let us know how we can support the work you’re doing by reaching out to your account team.View the full report here.

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 12 November 2020, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.