X Series

X Series, One Cloud Solution for Voice, Meetings, Collaboration, Call Centre and More

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The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence. With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.

X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.


Integrated Communications

X2 provides your employees with:

  • One click from chat to voice to video meetings
  • Company-wide team messaging
  • Meetings for 100 participants
  • Integration with CRM & business applications


Smarter Global Engagement

X4 includes X2 capabilities plus:

  • Unlimited global calling for UC across 47 countries
  • Supervisor & service quality analytics
  • Streamline call handling with Switchboard Pro


Speed to Resolution

X6 includes X4 capabilities plus:

  • 4000 minutes per concurrent agent*
  • Voice-focused contact centre
  • One click subject matter expert access
  • Customer engagement analytics
  • Customisable wallboards/dashboards

*For more details, see Unlimited Calling on X Series Plans & Pricing


Customer Experience Transformation

X8 includes X6 capabilities plus:

  • Integrated voice, email, webchat and social
  • Advanced speech and interaction analytics
  • Preview outbound campaigns
  • Quality, collaborative performance management

What our customers are saying

“X Series
Because our communications system is determining our customer experience”

– Movement Mortgage

For more information call 1800 854 171

Call 1800 854 171 or fill out the form below and an 8x8 specialist will be in touch.

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