About 8x8 Certification

Learn Valuable UCAAS skills

Increase return on investment

Build proficiency in 8x8 solutions

Master troubleshooting fundamentals

Design elegant customer solutions

Create effective implementation

Check out our certification brochure for more details or register for our exams.

BrochureExam Registration

Level 1

Administrator
Certification
Track

The Administrator Certification path covers the features, functions, and capabilities of 8x8’s X Series products. This includes 8x8’s flagship cloud-based unified communications solutions, Virtual Office and Virtual Contact Center.

Contact Center
Admin & Configuration

(Voice Channels + CRM)
VILT 10 Hours

OR

Contact Center
Admin & Configuration

(Voice Channels + CRM)
Self-Paced 2.5 Hours

Contact Center
Multi-channel

Online Self-Paced 1.5 Hours

Contact Center
Additional Features

Online Self-Paced 0.5 Hours

8x8 Analytics for
Contact Center

Online Self-Paced 2.5 Hours

Quality Management &
Speech Analytics

Online Self-Paced 1 Hour

Administrator Certified 

Level 2

Support
Certification
Track

The Support Certification path builds on basic knowledge of 8x8 solutions with Advanced Topics and Troubleshooting Methodology. You’ll learn things such as minimum network requirements, and how to solve common issues that end users may encounter. These skills will give you the ability to support end users with basic, Tier 1 level Support. Passing the 8x8 Support Certification examination will validate your achievement.

Administrator Certified 

 Support Certified 

Level 2

Support
Certification
Track

The Support Certification path builds on basic knowledge of 8x8 solutions with Advanced Topics and Troubleshooting Methodology. You’ll learn things such as minimum network requirements, and how to solve common issues that end users may encounter. These skills will give you the ability to support end users with basic, Tier 1 level Support. Passing the 8x8 Support Certification examination will validate your achievement.

Level 3

Deployment
Certification
Track

The 8x8 Deployment Certification path provides knowledge and skills to architect and design an 8x8 voice or contact center solution. Candidates will learn site requirements and solution design best practices for a successful implementation.

 Support Certified 

8x8 Deployment Certification Exam
8x8 Administered Exam

 Certified

Check out our certification brochure for more details or register for our exams.

BrochureExam Registration

Not sure how certification works?

What certifications does 8x8 offer? Can certification be transferred? How do I sign up for the exam?
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