Contact Center - Administrator Courses
|Contact Center Administration and Configuration *||Instructor-led||10 hours|
|Contact Center Administration and Configuration||Self-paced||3-hours|
|Contact Center Analytics||Self-paced||1 hours|
|Contact Center Multi-Channels||Self-paced||1.5 hours|
|Quality Management and Speech Analytics||Self-paced||2 hours|
|CCaaS Advanced Topics and Troubleshooting||Instructor-led||4 hours|
Contact Center - End User Courses
|Contact Center Agent or Supervisor Remote Training||Instructor-led||1.5 hours|
|Contact Center Agent & Supervisor Onsite Training||Instructor-led||2 hours/session|
|Contact Center Adoption Kit *||Self-paced||0.5 hour|
Free online training
8x8 Online Training enables easy and free access to online training at anytime from anywhere. From a wide range of topics covering key concepts, providing a guided walkthrough, illustrating real-life scenarios and simulating hands-on experience—Training Cloud is your key to having self-empowered employees using up-to-date information to drive success and adoption with your 8x8 solution.
8x8 Certification programs provide and validate the skills you need to configure, implement and support 8x8 Work and 8x8 Contact Center. Companies that use certified professionals see more effective deployments and a greater return on their investment.
- Your staff will be able to support and better troubleshoot your implementation—helping you achieve greater ROI from your 8x8 investment.
- Ensures that your staff has the highest possible skill level and deepest possible understanding of 8x8’s solutions, helping them better support end users.