6 Benefits of an internet phone system
Internet phone systems only require a broadband internet connection and are a low-cost communications solution that many businesses are adopting.
If you’re still not convinced you need to switch from a traditional landline telephone service to VoIP phones, here are six benefits of internet phone systems.
- Lower costs
- Wide range of features
- Video conferencing and real-time messaging
- Free technical support
1) Lower costs
One of the biggest benefits of an internet phone service is that it’s more cost-effective than traditional landline services. To start, there’s no need to fork out money on installation costs and upgrades. Most VoIP service providers let you call via your web browser or an app immediately.
In addition to this, the cost per call is considerably lower with internet phone systems. Rather than paying per call or per minute, many VoIP services grant unlimited calling—all you need is wi-fi.
As your calls are being made over the internet, you also won’t need to pay extra for long distance or international calling. This is great for businesses who want a national or international workforce or customer base.
2) Wide range of features
With a VoIP phone system, you can access a wide range of advanced features—many of which may not be available on traditional landline phones. Features typically included with VoIP systems include:
- Caller ID so you can always direct calls to the right place
- Standard features such as call forwarding, call waiting, call routing, call blocking, and voicemail
- HD voice calls so everyone’s voice is crystal clear
- Conference calling for meetings
- Localized business phone numbers, so if you want to reach customers in Canada, Europe, or anywhere else in the world, you can have a local phone number
- Internet phone systems are also commonly used for contact center services so some also offer auto attendant and Interactive Voice Response (IVR) call features. These act as automated receptionists and ensure incoming calls forwarded go to the right department or agent.
These are just some of the calling features you can expect with an internet phone system. With advanced features like these, you can ensure your telephone communications are streamlined and professional.
3) Video conferencing and real-time messaging
In addition to calling features, many VoIP phone providers are a one-stop shop for all your business communications needs. By opting for a unified communications platform, you can gain access to additional features such as video conferences and a real-time messaging platform.
In the past, when businesses grew, they needed to pay for more phones and even the installation of additional phone lines. VoIP services remove this problem so that business owners are only ever a few clicks away from expanding their phone system.
Plus, because many VoIP systems allow users to access their internet phone system using their mobile device, businesses can implement BYOD (bring your own device) policies and avoid paying for physical phones completely.
Another advantage of internet phone services is that they allow you and your staff to be fully mobile. Remote or mobile workers can make and receive phone calls from their cell phone or laptop.
Business VoIP services also allow workers to retain their professional business phone number, even if making calls from their personal mobile phone.
6) Free technical support
If something goes wrong with your landline phone system, you’ll have to call in specialist tech support to fix the issue—and pay for it, too.
With internet phone systems, your VoIP provider will offer free and often 24/7 technical and customer support. Issues can quickly be resolved and no money needs to be spent on expensive repairs.
Are VoIP phones safe and secure?
The best VoIP phone systems offer end-to-end call encryption. That means if call data is intercepted by hackers, it will be secured and encrypted.
8x8 is also fully up to date with essential security compliances and certifications, including HIPAA, FISMA, ISO 27001, and GDPR.
Pricing—how much does VoIP cost?
VoIP service providers like 8x8 offer a range of phone plans and pricing so that businesses can get a low-cost communications solution for their business that can be scaled with ease.
A small business phone system can start at $15 per user per month. More advanced phone plans that include voice, video, and chat for teams, as well as advanced features such as call analytics, can be priced starting at $40 per user per month.
Is VoIP complicated to use?
VoIP phones and systems are often far more intuitive and easy to use than traditional desk phones. Many VoIP systems use an app or dashboard that employees can be trained on using quickly and easily.
What devices are compatible with VoIP?
8x8 has a web browser extension and an iOS and Android app. That means you can access VoIP services on your laptop, your tablet, and your mobile phone.
8x8 can also be integrated with other communications services and systems, including Microsoft Teams, Salesforce, Google Workspace, and Slack. Whatever apps and software you’re already using for your business, 8x8 can be integrated with ease.
Can I get a VoIP home phone service?
If you want to access your work phone from home, a VoIP home phone system is ideal for you as you can make and receive business phone calls with your personal mobile device.
In addition to this, you can also get residential VoIP from your cable provider. If you have a high-speed internet connection at home, you can save money by switching to residential VoIP.
How can an internet phone service help your small business grow?
By switching your business phone service to an internet phone system, you can save money, streamline and unify your communications, and scale your phone system with ease.
If you want to upgrade your business communications, save money, and grow your business, 8x8 offers unified communications and VoIP solutions for businesses of any size.
Get in touch today to speak to one of our tech experts and book a live demo.