A cloud communication platform is a comprehensive solution that allows businesses to manage their communication needs effectively. Companies can take advantage of telephony and other functionalities like instant messaging, file sharing, video conferencing, call recording, and unified communications call control features on the platform. Teams can access this integrated suite of software on the cloud easily, making storage and maintenance much more convenient.
Since the entire software is run on the cloud, the company's IT department doesn't need to manage upgrades or security patches as the additional layer of cloud security is enough for protection from hackers and intrusions. Other benefits include its easy-to-use, highly secure, and robust administration interface, which allows you to add and remove users, change permissions, and provide support.
With the power of the cloud, these platforms roll out new and more impressive features regularly. Moreover, since the equipment is not tied down with the physical equipment, cost-effectiveness, and scalability are pretty easy to accomplish as per your business needs.
1. 8x8
8x8 is one of the best cloud communications platforms in the market. The reliable cloud-based unified communications system platform promises more efficient and smoother ways to connect employees and customers at an affordable price. In addition to high-speed internet, 8x8 offers VoIP features and high-quality phone functionalities, so even small businesses can avail everything they need at the best price.
No matter if you want functionalities like high-quality voice calling, video conferencing, or customer relationship management, you can get them all with 8x8. If you are looking for a communications platform perfect for employees in different regions, 8x8 can help you collaborate better and provide quality customer support.
2. Kandy
The Kandy cloud communication platform offers voice, chat, messaging, video, and collaboration features in any service, app, or business process. With Kandy, users can use CPaaS (Communications as a Service) support with APIs, WebRTC, and marketplace access and can access an entire suite of UCaaS tools as well. It also offers special applications to improve customer experience, which can make it a good option for all companies.
3. Whispir
The Whispir communications platform allows companies to improve their communications strategy and offer more actionable, practical, and timely content when needed. Users can also use extensive workflows to automate several aspects of the digital landscape. In case users want contact management tools to improve tracking for customer relationships or mine data for valuable insights, Whispir offers excellent reporting features for both.
4. ThinQ
ThinQ offers redundancy and control planning for communication stacks and is an easy-to-use cloud communications solution. The platform provides fantastic rates to several high-quality carriers and incredible APIs. You can scale the powerful SaaS platform according to your needs and avail great calling and messaging features anywhere. ThinQ also supports API integrations and call routing technology.
5. Vonage
Vonage is a well-known cloud communication platform. The Vonage Business Communications environment enables conversations through voice, SMS, messaging, social media, video, and more. They provide a good uptime and almost 50 business phone features to choose from. It is a suitable choice for small companies since they can enjoy the flexibility and collaboration tools that make remote or hybrid work effortless.
6. Twilio
Twilio is a flexible cloud communication platform that offers companies various ways to connect their communication stack and access customer data from different sources. Twilio offers SMS, VoIP, and video conferencing functionalities along with other communication methods with programmable communications. Due to the flexibility of the Twilio ecosystem, organizations don’t need to replace the communications tools they need to improve collaboration and customer service.
7. Telnyx
Telnyx helps organizations build extensive communication systems with the help of APIs. It is a well-known communication systems company in the CPaaS space that offers great ease of use. From calling to SMS, there are cloud communication platform APIs for all functionalities, even for a direct connection to leading tools like WhatsApp. With Telnyx, users can implement tools for verification as well as SIP trunking that can add voice capabilities to existing app structures.