8x8 Cloud Communications Services Play Key Role in McLarens’ IT Strategy
A leading global claims service provider with over 300 offices and affiliates in more than 80 countries, McLarens has been actively upgrading its IT platforms and capabilities. McLarens chose the 8x8 to maximize productivity with cloud-based communications tools.
8x8, Inc. cloud-based communications services have become a key component of McLarens’ innovative information technology strategy as the insurance industry service provider continues to broaden its footprint and workforce across 19 United States locations.
By providing integrated cloud-based communications solutions such as telephone, web conferencing, call recording and mobile services, 8x8 has given McLarens peace of mind knowing that the company’s communications infrastructure is ready to support the addition of new office locations and an expanding, mobile workforce in a timely, cost effective manner.
Responding to Customer Needs
“McLarens places a high priority on delivering outstanding customer service, making it critical for our US-based workforce to quickly and professionally respond to customer needs, whether that be from their car, a hotel room, or the nearest coffee shop, with the same capabilities as if they were in one of our offices.” – McLarens.
Fast Deployment and Impressive Cost Savings
“With new offices opening worldwide regularly, it had become apparent that our previous premises-based telephony infrastructure would no longer support the communications needs of our geographically dispersed organization. The 8x8 Virtual Office solution not only facilitates this functionality, it also enables us to standardize our telecommunications deployment across all locations and, in the process, achieve impressive annual cost savings.”
"We’ve only just begun to uncover the capabilities of the 8x8 solution and have even requested new features that 8x8 has implemented on our behalf. We plan on rolling out additional 8x8 unified communications services over the coming months with the goal of empowering our employees to be as efficient and productive on the road as they are in the office." McLarens
Maximizing Productivity of a Road Warrior Workforce
McLarens performs claims management, loss adjusting, pre-risk and damage surveying services for the world’s insurance markets and their customers. Over the past two years, the company has been implementing solutions that enhance employee productivity, flexibility and functionality. McLarens adopted the 8x8 Virtual Office solution to provide its road warrior workforce with communications tools accessible from wireless and mobile devices to increase their overall productivity.
Additional 8x8 Virtual Office Advantages
Other advantages the 8x8 Virtual Office solution brings to McLarens, include:
- Rapid Deployment—Ability to rapidly deploy the service in new locations
- Customizable Extension Settings—Custom configure settings to match user preferences
- Extension Dialing—Use four-digit extension dialing between regional offices (chose from 1-5 digits)
- Call Recording—Conduct call recording from the field
- Single Invoice—Receive a single invoice for services at all locations at a fixed and predictable monthly cost
“We’ve only just begun to uncover the capabilities of the 8x8 solution and have even requested new features that 8x8 has implemented on our behalf. We plan on rolling out additional 8x8 unified communications services over the coming months with the goal of empowering our employees to be as efficient and productive on the road as they are in the office.”
With the 8x8 Virtual Office cloud-based solution, businesses can access their core communications services from any location using a PC and web browser or smartphone. In addition to enterprise-class phone service with unlimited calling and a wide array of PBX calling features, the service offers unlimited web conferencing with video, call recording and archiving, chat, Internet fax, presence and voicemail management and a Virtual Office mobile app for iPhone, iPad and Android devices.
McLarens performs claims management, loss adjusting, pre-risk and damage surveying, and auditing services for companies throughout the world. Specific areas of expertise include Property, Casualty, Technical Services, Transportation, Crime & Specie, Claims Management, and Audit. McLarens is a global claims service provider that helps clients achieve timely and equitable claims resolution. Headquartered in Atlanta, Georgia, USA, they have over 300 offices and affiliates in more than 80 countries.