Life-saving video platform now has the stats to scale at speed

Proximie’s mission is to help save lives. The company’s platform handles high-definition (HD) video as well as augmented reality, enabling clinicians worldwide to provide remote expertise to colleagues during live surgical procedures

500

Metrics per meeting

50+

Countries

20%

Of all NHS hospitals

500

Metrics per meeting

50+

Countries

20%

Of all NHS hospitals

500

Metrics per meeting

50+

Countries

20%

Of all NHS hospitals

500

Metrics per meeting

50+

Countries

20%

Of all NHS hospitals

"Our previous solution was nowhere near as precise as the data delivered by callstats.io from 8x8. It’s outstanding."
Auri Vizgaitis, Vice President of Infrastructure and Media, Proximie
"Our previous solution was nowhere near as precise as the data delivered by callstats.io from 8x8. It’s outstanding."
Auri Vizgaitis, Vice President of Infrastructure and Media, Proximie
"Our previous solution was nowhere near as precise as the data delivered by callstats.io from 8x8. It’s outstanding."
Auri Vizgaitis, Vice President of Infrastructure and Media, Proximie
"Our previous solution was nowhere near as precise as the data delivered by callstats.io from 8x8. It’s outstanding."
Auri Vizgaitis, Vice President of Infrastructure and Media, Proximie

The Challenges: Improving call quality

Proximie was growing fast but it needed a better way to monitor its platform and the quality of video calls, so it could proactively keep service levels high and share key data with customers.

Major healthcare organizations required certainty that users were getting a high-quality experience. Meanwhile, defense customers wanted to go further and know about latency, packet loss, and other technical details to help them diagnose issues and improve their own networks. “Quality is critical for all our customers, so we needed to provide accurate data,” explains Auri Vizgaitis, Vice President of Infrastructure and Media at Proximie. “We wanted a call stats capability that could be scaled instantly – saving us time and resources – so we could fully focus on our core mission. After all, Proximie is in the business of saving lives rather than creating statistics tools.”

The Solution: Quality monitored in real-time

Proximie discovered callstats.io from 8x8, which monitors call quality in real-time for web real-time communication (WebRTC) applications. The service uses AI-driven analysis of large volumes of WebRTC data, automatically reducing the time IT staff spend identifying issues.

From each meeting, the service collects over 500 metrics, providing customers with an aggregated dashboard, showing user adoption and a complete view of audio and video quality performance.

Proximie could also strengthen its security within hea