Delivering exceptional service --- even during a natural disaster

Live Oak Bank's mission is to create an unprecedented banking experience for small business owners nationwide. It's mantra is to treat every customer like the only customer. To achieve that as a branchless bank, Live Oak integrated communications and banking applications in the cloud. Reliability, mobility, and security were vital. Live Oak Bank selected 8x8 to seamlessly connect agents with customers and experts anywhere.

700

Calls taken during a hurricane

360

Support tickets during hurricane

300+

Staff storm relocation

700

Calls taken during a hurricane

360

Support tickets during hurricane

300+

Staff storm relocation

700

Calls taken during a hurricane

360

Support tickets during hurricane

300+

Staff storm relocation

700

Calls taken during a hurricane

360

Support tickets during hurricane

300+

Staff storm relocation

"Today we can interact anytime, anywhere and always be secure. We've enabled our employees to provide excellent service. It’s seamless."
Thomas Hill, Chief Information Security Officer, Live Oak Bank

Live Oak Bank is a nationwide lender providing financial solutions to small businesses across the country and is one of the most active U.S. Small Business Administration lenders. Live Oak Bank has originated over 7,100 loans worth $9 billion since it was founded in 2008.

The challenge: Create branch-like experiences in every virtual interaction

“We l