A recipe for connection: How 8x8 serves up excellent communications for DiLuigi Foods

Microsoft Teams Food & Beverage

DiLuigi Foods is one of the most trusted food manufacturing companies in the U.S., with a team of culinary experts who review restaurant, retail, and foodservice trends in an effort to develop products that not only taste good, but will perform well in the marketplace.

"We didn’t have the luxury of time because of other IT projects, but the 8x8 go live was impressively seamless, and we had a lot of support for the little things we had questions about."

- Michele Sabri, IT Manager DiLuigi Foods

"We didn’t have the luxury of time because of other IT projects, but the 8x8 go live was impressively seamless, and we had a lot of support for the little things we had questions about."

- Michele Sabri, IT Manager DiLuigi Foods

"We didn’t have the luxury of time because of other IT projects, but the 8x8 go live was impressively seamless, and we had a lot of support for the little things we had questions about."

- Michele Sabri, IT Manager DiLuigi Foods

"We didn’t have the luxury of time because of other IT projects, but the 8x8 go live was impressively seamless, and we had a lot of support for the little things we had questions about."

- Michele Sabri, IT Manager DiLuigi Foods

The Challenge: A confusing and inefficient system

Before making the switch to 8x8, DiLuigi Foods faced communication challenges with its previous system, Verizon PBX. The system was expensive, difficult to manage, and riddled with errors.

“Anytime we wanted to move a phone number, we had to make a call and pay a huge sum,” says Michele Sabri, IT Manager at DiLuigi. “And there were always mistakes and issues. For example, my voicemail would still have the greeting from the person who used the line before me. We just didn’t have any support to change things, let alone implement advanced features like call screening or remote work support.”

Realizing that a better solution was in order, the team at DiLuigi started their search for the perfect cloud-based solution. To find the right provider, DiLuigi Foods partnered with TNS Communications, a telecommunications consultancy. They carefully narrowed down their options to three potential candidates, and after reviewing all the options, 8x8 won the day. The decision came down to 8x8’s unified solution and top-notch MS Teams integration.

The Solution: 8x8 + MS Teams = The perfect duo

With the decision to migrate to 8x8, DiLuigi Foods bid farewell to an outdated, fragmented system and embraced a unified, cloud-based solution. The shift to 8x8 would not only streamline operations, but also empower the company’s employees to communicate more efficiently and effectively.

When it came time to move to the new system, DiLuigi needed a swift migration. “We didn’t have the luxury of time because of other IT projects, but the 8x8 go live was impressively seamless, and we had a lot of support for the little things we had questions about,” says Sabri.

With approximately 150-200 employees spread across three locations, the company set up 35 softphones and roughly a dozen hard phones dedicated to reception areas. Throughout the process, DiLuigi's IT team was thoroughly impressed with their 8x8 representative, who demonstrated a keen understanding of their needs and provided tailored solutions to address their specific requirements.

In addition, DiLuigi chose to integrate 8x8 Voice for Microsoft Teams, which natively powers Teams Phone with 8x8's cloud calling solution.

The Results: Centralized solution, seamless collaboration

DiLuigi Foods saw some huge benefits after making the switch to 8x8. The seamless integration with Microsoft Teams marked a significant turning point, streamlining communication and fostering instant and easy collaboration across the company.

Plus, DiLuigi's IT team found that administering the new system was a breeze. In the past, making changes had been a major hassle, but now, with the power of 8x8, updates could be completed with ease and speed. Whether it was a new team member joining their ranks or a new location being established, the communications setup became a seamless process that required minimal effort. “Anywhere that we move, we’ll follow the same setup and easily add the new location to our system,” says Sabri. The days of navigating disparate, siloed systems were long gone, replaced by a unified platform that facilitated swift information sharing and decision-making.

This newfound ease and efficiency significantly improved productivity across the company. With communication barriers eliminated, employees could focus on their tasks and collaborate effectively to achieve common goals. The increased productivity translated into enhanced customer experiences and faster response times, positively impacting overall customer satisfaction.

The Results: Centralized solution, seamless collaboration

DiLuigi Foods saw some huge benefits after making the switch to 8x8. The seamless integration with Microsoft Teams marked a significant turning point, streamlining communication and fostering instant and easy collaboration across the company.

Plus, DiLuigi's IT team found that administering the new system was a breeze. In the past, making changes had been a major hassle, but now, with the power of 8x8, updates could be completed with ease and speed. Whether it was a new team member joining their ranks or a new location being established, the communications setup became a seamless process that required minimal effort. “Anywhere that we move, we’ll follow the same setup and easily add the new location to our system,” says Sabri. The days of navigating disparate, siloed systems were long gone, replaced by a unified platform that facilitated swift information sharing and decision-making.

This newfound ease and efficiency significantly improved productivity across the company. With communication barriers eliminated, employees could focus on their tasks and collaborate effectively to achieve common goals. The increased productivity translated into enhanced customer experiences and faster response times, positively impacting overall customer satisfaction.

The Results: Centralized solution, seamless collaboration

DiLuigi Foods saw some huge benefits after making the switch to 8x8. The seamless integration with Microsoft Teams marked a significant turning point, streamlining communication and fostering instant and easy collaboration across the company.

Plus, DiLuigi's IT team found that administering the new system was a breeze. In the past, making changes had been a major hassle, but now, with the power of 8x8, updates could be completed with ease and speed. Whether it was a new team member joining their ranks or a new location being established, the communications setup became a seamless process that required minimal effort. “Anywhere that we move, we’ll follow the same setup and easily add the new location to our system,” says Sabri. The days of navigating disparate, siloed systems were long gone, replaced by a unified platform that facilitated swift information sharing and decision-making.

This newfound ease and efficiency significantly improved productivity across the company. With communication barriers eliminated, employees could focus on their tasks and collaborate effectively to achieve common goals. The increased productivity translated into enhanced customer experiences and faster response times, positively impacting overall customer satisfaction.

The Results: Centralized solution, seamless collaboration

DiLuigi Foods saw some huge benefits after making the switch to 8x8. The seamless integration with Microsoft Teams marked a significant turning point, streamlining communication and fostering instant and easy collaboration across the company.

Plus, DiLuigi's IT team found that administering the new system was a breeze. In the past, making changes had been a major hassle, but now, with the power of 8x8, updates could be completed with ease and speed. Whether it was a new team member joining their ranks or a new location being established, the communications setup became a seamless process that required minimal effort. “Anywhere that we move, we’ll follow the same setup and easily add the new location to our system,” says Sabri. The days of navigating disparate, siloed systems were long gone, replaced by a unified platform that facilitated swift information sharing and decision-making.

This newfound ease and efficiency significantly improved productivity across the company. With communication barriers eliminated, employees could focus on their tasks and collaborate effectively to achieve common goals. The increased productivity translated into enhanced customer experiences and faster response times, positively impacting overall customer satisfaction.