Custom Glass Solutions gains a clearer view of the customer experience

Custom Glass Solutions (CGS) is an OE manufacturer of large format glass for public transportation, agricultural, recreational and construction vehicles. Their contact center serves a wide variety of customers – including vehicle owners, insurance companies and just-in-time manufacturers – and they all demand exceptional service.

20%

Cost savings

650

Employees

9K

Calls per month

20%

Cost savings

650

Employees

9K

Calls per month

20%

Cost savings

650

Employees

9K

Calls per month

20%

Cost savings

650

Employees

9K

Calls per month

"It feels really good to have people compliment my IT team on a big change we’ve made."
Matt Cox, IT Manager
"It feels really good to have people compliment my IT team on a big change we’ve made."
Matt Cox, IT Manager
"It feels really good to have people compliment my IT team on a big change we’ve made."
Matt Cox, IT Manager
"It feels really good to have people compliment my IT team on a big change we’ve made."
Matt Cox, IT Manager