8x8 Work for FreshDesk

Supported LanguagesSupported CountriesPriceBusiness Need
EnglishUS, UK, AUS, NZ, IEFreeBusiness Phone

Easily integrate into Freshdesk to create a single user experience.

This Chrome extension adds 8x8 Work capabilities within Freshdesk.

  • Integrated search across leads, opportunities, contacts, cases, and organizations.
  • Easy call management with the ability to make, take and transfer calls without toggling between app windows.
  • Instant caller information with caller details presented before connecting.
  • Automatic logging of call and chat details are provided after every interaction.


Unified Search

Searches across:

  • Accounts
  • Contacts
  • Leads

Search on:

  • Name
  • Email address
  • Phone number

Instant caller information:

  • For inbound or outbound calls, the account record is automatically presented before the connection

Auto call logging:

  • Once the call is ended, a task is created that includes the relevant call details
  • A link to the call recording is also provided if one was made
  • The information is automatically added to the account record


  • X Series license
  • Freshdesk license

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

Speak with an Integrations Specialist


Discuss your needs with an 8x8 expert

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