Integration Overview
CoreAccess+ connects 8x8 Contact Center to leading core systems used by financial institutions to provide streamlined access to customer information and elevate the customer experience across digital channels.
Acting as a secure middleware layer, CoreAccess+ enables bots, IVRs, and live agents to retrieve and act on real-time account data—such as balances, transactions, authentication history, and loan details—without leaving the 8x8 interface.
Benefits
Increased Efficiency: Speed up service with self-service authentication, automated data access, and real-time context delivered directly into the 8x8 agent workspace.
Smarter Self-Service: Provide seamless transitions from bots to agents, eliminate repetitive questions, and personalize interactions with full conversation history and account visibility.
Optimized Agent Performance: Reduce handle times and improve productivity by giving agents immediate access to account data, alerts, and authentication details—all in one place.
Secured Architecture:: Support deployment within private cloud or DMZ environments, with no PII storage and a tiered API model that safeguards internal systems.
Features
Fraud Management: Detect and prevent fraud during digital interactions to protect users and sensitive data.
Member Authentication and Screen Pop: Enable fast, secure user verification across channels without disrupting the customer experience.
Playback Account Information: Provide real-time access to account details within the digital session for quick self-service.
Transactions: Allow secure, guided execution of payments transfers, or submissions during live interactions.
Prerequisites
8x8 Contact Center X6, X7, X8 license
Security & Compliance
Developer: MNET, LLC
Location: United States of America