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MNET CoreAccess+

Enhance customer experiences with secure, real-time access to financial systems from within 8x8 Contact Center.

MNET CoreAccess+ Logo
MNET CoreAccess+ Logo

Enhance customer experiences with secure, real-time access to financial systems from within 8x8 Contact Center.

Integration Overview

CoreAccess+ connects 8x8 Contact Center to leading core systems used by financial institutions to provide streamlined access to customer information and elevate the customer experience across digital channels.

Acting as a secure middleware layer, CoreAccess+ enables bots, IVRs, and live agents to retrieve and act on real-time account data—such as balances, transactions, authentication history, and loan details—without leaving the 8x8 interface.

Benefits

  • Increased Efficiency: Speed up service with self-service authentication, automated data access, and real-time context delivered directly into the 8x8 agent workspace.

  • Smarter Self-Service:  Provide seamless transitions from bots to agents, eliminate repetitive questions, and personalize interactions with full conversation history and account visibility. 

  • Optimized Agent Performance: Reduce handle times and improve productivity by giving agents immediate access to account data, alerts, and authentication details—all in one place.

  • Secured Architecture:: Support deployment within private cloud or DMZ environments, with no PII storage and a tiered API model that safeguards internal systems.

MNET UI Image.png

Features

  • Fraud Management: Detect and prevent fraud during digital interactions to protect users and sensitive data.

  • Member Authentication and Screen Pop: Enable fast, secure user verification across channels without disrupting the customer experience.

  • Playback Account Information: Provide real-time access to account details within the digital session for quick self-service.

  • Transactions: Allow secure, guided execution of payments transfers, or submissions during live interactions.

Prerequisites

  • 8x8 Contact Center X6, X7, X8 license

Security & Compliance

Developer: MNET, LLC

Location: United States of America