Summary of Integration
Benefits of incorporating Conversational AI into your customer service strategy:
- First call resolution
- Deflect calls with Significant cost savings
- Reduce Average handle time (AHT)
- Increased customer satisfaction
- Empower customers to self-serve
Features
Features of incorporating Conversational AI into your customer service strategy:
- Automate first-line support
- Empower customers to self-serve
- Seamless agent handover
- Go beyond FAQ's
- 24/7 customer support
- Personalize every interaction
- One Chatbot, many channels
Prerequisites
8x8 X6, X7, or X8 license
Security & Compliance
Developer: Engage-Hub
Location: Europe
Certifications & Compliance: ISO 27001 and PCI compliance level 1 certificates available on request