8x8 Contact Center for Salesforce
8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service to customers
| Supported Languages | Supported Countries | Price | Categories |
|---|---|---|---|
| English | UK, NZ, AU, US, IE, FR, CA, NL | Free | Contact Center |
| French | France |
8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service to customers. With screen pops to deliver CRM data to the desktop, agents can see why customers are contacting your business before the interaction begins, eliminating the need to jump between screens. This means your business can handle interactions faster while delivering more contextual and consistent experiences across every channel to meet and exceed customer expectations,
What’s more, the solution is quick and easy to deploy and manage, with minimal custom development required, allowing you to enjoy a rapid ROI. Ultimately, you gain the ability to elevate your contact center operations by improving metrics in key performance indicators.
Benefitslink to this section
- Personalize the customer experience
- Eliminate the need for customers to repeat themselves after a transfer
- Deliver consistent customer experience across all channels
- Engage agents through a more streamlined experience
- Minimize custom development work needed to gain a rapid ROI
- Improve agent productivity
Featureslink to this section
- Omnichannel screen pop for all interactions across voice, email, chat, SMS, and WhatsApp
- Integrate with Salesforce Classic, Console, and Lightning
- Click-to-dial directly from native Salesforce account.
- Perform warm/cold call transfers between agents
- Route all interactions using Salesforce data and 8x8 Contact Center skills based routing to rapidly connect customers to the right agent
- Integration with 8x8 Agent Workspace to handle all interactions through a single pane of glass
Prerequisiteslink to this section
- XSeries X6 or above
- Salesforce Enterprise Unlimited or Performance license
Security and Compliancelink to this section
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies