8x8 Contact Center for Salesforce

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By combining the power of Salesforce Service Cloud or Salesforce Sales Cloud with 8x8 Contact Center, your business can radically improve user experiences and how customers are served.

8x8 and Salesforce have partnered to provide a cloud-based, out-of-the-box integration that combines the robust strengths of two leading applications.

Instead of requiring months of complex integration services, you can match your customer's demands with integration capabilities available today.

Features

Enhance customer relationships with Salesforce and 8x8

  • Decrease customer frustration right from connection: Minimize time spent on manually looking up or populating customer information
  • Match customers to the right agent: Use Contact Center's smart routing capabilities to ensure customers get routed to the agent who can best solve their problem.
  • Arm agents with the right information: Automatically present customer information directly to the agent's Salesforce browser based on the caller's phone number or other information gathered in the IVR.
  • Better data: Deliver critical customer insights through consolidated reporting
  • Integration with Salesforce Classic and Lightning: 8X8 Contact Center supports integration with both the Classic as well as the Lightning Experience platforms and desktop environments.

Simplify user experiences

  • Single Sign-on: Make life easier and more efficient for your agents by allowing them to sign on only once and be logged into both solutions. This also saves significant IT costs and support hassles as well.
  • Console and non-Console: Whether you are using the Console capabilities or not, 8x8's integration fits seamlessly into the Salesforce environment providing an intuitive interface that makes it easier for your employees to do their jobs.
  • Coach with ease: Barge, monitor, whisper for real-time monitoring and enablement.
  • Unified reporting: 8x8 Contact Center writes key information on each customer interaction into Salesforce giving you new insight into the full customer experience including not only just the various support steps, but the different customer interactions along the way.
  • Leverage the power of Speech Analytics: Analyze 100% of calls so you can easily troubleshoot areas to improve upon

Prerequisites

  • X Series X6 or above
  • Salesforce Enterprise, Unlimited or Performance license

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

Speak with an Integrations Specialist

1-877-257-4084


Discuss your needs with an 8x8 expert


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