8x8 Contact Center for Pipedrive
| Supported Languages | Supported Countries | Price | Business Need |
|---|---|---|---|
| English | US, UK | Free | Contact Center |
Easily integrate 8x8 Contact Center into Piperdrive to simplify and streamline agent and customer experiences.link to this section
This Chrome extension adds 8x8 Contact Center capabilities within Pipedrive:
- Integrated search across leads, opportunities, contacts, cases, and organizations.
- Easy call management with the ability to make, take and transfer calls without toggling between app windows
- Instant caller information with caller details presented before connecting.
- Automatic logging of call and chat details are provided after every interaction
Featureslink to this section
Unified Searchlink to this section
Searches across:
- Accounts
- Contacts
- Leads
Search on:
- Name
- Email address
- Phone number
Instant caller information: link to this section
- For inbound or outbound calls, the account record is automatically presented before the connection
Auto call logging: link to this section
- Once the call is ended, a task is created that includes the relevant call details
- A link to the call recording is also provided if one was made
- The information is automatically added to the account record
- Click-to-dial supported to instantly make an outbound call to customer
Prerequisiteslink to this section
- X Series X6 or above
- Pipedrive license
Security and Compliancelink to this section
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies