Powerful platform that is designed and priced for the mid-market and enterprises yet simple for 8x8 partners or customers to deliver advanced functionality without technical ability.
Features
The Assist-Me Service Automation Platform key features:
- End to End platform – Chat and speech client interface, AI Chatbot, No-Code flow builder, integrated Email and SMS, hand-off to 8x8 Contact Center and surveys within a single platform.
- Graphic design tool for creating webchat clients with custom branding
- Powerful functionality that is configurable by almost anyone; build simple & complex journeys, test and publish in minutes.
- Embedded Low-Code Integration platform for connecting to any application through connectors and APIs.
- Universal AI – Embed a broad range of AI services from multiple vendors.
- Intelligent transfer: Context queuing, queue switching, supervisory transfers, data-dip queue deflection.
Prerequisites
8x8 X6, X7, or X8 license
Admin: Current and stable browser release including Chrome, Edge, Firefox.and Safari.
Administration display: 1280x800 minimum
Customer Website: must have valid HTTPS enablement and trusted SSL certificates. Requires access to website code.
Networking: Ensure that all valid HTTP/HTTPS methods are not blocked in either direction between the website and converse360 hosted assets, specific details will be provided during the project deployment
Security & Compliance
Developer: Converse360
Location: United Kingdom