Fuze Customer Community
Submit support or billing cases, learn more about our products, and access training materials.
Fuze is officially an 8x8 company.
Fuze is officially an 8x8 company.
Together, we are shaping the future of integrated communications and hybrid work.
Fuze is officially an 8x8 company.
Fuze is officially an 8x8 company.
Together, we are shaping the future of integrated communications and hybrid work.
Fuze is officially an 8x8 company.
Fuze is officially an 8x8 company.
Together, we are shaping the future of integrated communications and hybrid work.
Fuze is officially an 8x8 company.
Fuze is officially an 8x8 company.
Together, we are shaping the future of integrated communications and hybrid work.
Our commitment to you
Consistent with our customer-first culture, we are committed to supporting Fuze customers on the Fuze platform and we plan to offer the best of both platforms to all customers. What you can expect from us:
- Support for the Fuze platform
- Enhance current Fuze deployment value with 8x8 Contact Center and Communication APIs
- Deliver on our commitment for customer choice and success
- Provide choice, including a no-cost upgrade path to the 8x8 eXperience Communications Platform
- Engage in ongoing, open communications
Our commitment to you
Consistent with our customer-first culture, we are committed to supporting Fuze customers on the Fuze platform and we plan to offer the best of both platforms to all customers. What you can expect from us:
- Support for the Fuze platform
- Enhance current Fuze deployment value with 8x8 Contact Center and Communication APIs
- Deliver on our commitment for customer choice and success
- Provide choice, including a no-cost upgrade path to the 8x8 eXperience Communications Platform
- Engage in ongoing, open communications
Our commitment to you
Consistent with our customer-first culture, we are committed to supporting Fuze customers on the Fuze platform and we plan to offer the best of both platforms to all customers. What you can expect from us:
- Support for the Fuze platform
- Enhance current Fuze deployment value with 8x8 Contact Center and Communication APIs
- Deliver on our commitment for customer choice and success
- Provide choice, including a no-cost upgrade path to the 8x8 eXperience Communications Platform
- Engage in ongoing, open communications
Our commitment to you
Consistent with our customer-first culture, we are committed to supporting Fuze customers on the Fuze platform and we plan to offer the best of both platforms to all customers. What you can expect from us:
- Support for the Fuze platform
- Enhance current Fuze deployment value with 8x8 Contact Center and Communication APIs
- Deliver on our commitment for customer choice and success
- Provide choice, including a no-cost upgrade path to the 8x8 eXperience Communications Platform
- Engage in ongoing, open communications
Helpful links
Fuze Customer Portal
Manage menus, queues, ring groups, and advanced settings for devices and extensions.
Fuze Help Center
View knowledge base articles and get help on setting up Fuze Desktop.
Download Fuze
Easily download Fuze Desktop and Mobile applications.
Account Management
- New service inquiries
- Provides education on new products and services
Fuze Hub
- Adding new locations
- Porting additional numbers
- Updates to user details
Customer Success
- Customer business advocate
- Customer satisfaction and retention
- Manages non-technical requests
- Educational content provider
Billing
- Questions about your monthly bill or invoicing
- Questions about contract terms (CSA/MSA)
Helpful links
Fuze Customer Community
Submit support or billing cases, learn more about our products, and access training materials.
Fuze Customer Portal
Manage menus, queues, ring groups, and advanced settings for devices and extensions.
Fuze Help Center
View knowledge base articles and get help on setting up Fuze Desktop.
Download Fuze
Easily download Fuze Desktop and Mobile applications.
Account Management
- New service inquiries
- Provides education on new products and services
Fuze Hub
- Adding new locations
- Porting additional numbers
- Updates to user details
Customer Success
- Customer business advocate
- Customer satisfaction and retention
- Manages non-technical requests
- Educational content provider
Billing
- Questions about your monthly bill or invoicing
- Questions about contract terms (CSA/MSA)
Helpful links
Fuze Customer Community
Submit support or billing cases, learn more about our products, and access training materials.
Fuze Customer Portal
Manage menus, queues, ring groups, and advanced settings for devices and extensions.
Fuze Help Center
View knowledge base articles and get help on setting up Fuze Desktop.
Download Fuze
Easily download Fuze Desktop and Mobile applications.
Account Management
- New service inquiries
- Provides education on new products and services
Fuze Hub
- Adding new locations
- Porting additional numbers
- Updates to user details
Customer Success
- Customer business advocate
- Customer satisfaction and retention
- Manages non-technical requests
- Educational content provider
Billing
- Questions about your monthly bill or invoicing
- Questions about contract terms (CSA/MSA)
Helpful links
Fuze Customer Community
Submit support or billing cases, learn more about our products, and access training materials.
Fuze Customer Portal
Manage menus, queues, ring groups, and advanced settings for devices and extensions.
Fuze Help Center
View knowledge base articles and get help on setting up Fuze Desktop.
Download Fuze
Easily download Fuze Desktop and Mobile applications.
Account Management
- New service inquiries
- Provides education on new products and services
Fuze Hub
- Adding new locations
- Porting additional numbers
- Updates to user details
Customer Success
- Customer business advocate
- Customer satisfaction and retention
- Manages non-technical requests
- Educational content provider
Billing
- Questions about your monthly bill or invoicing
- Questions about contract terms (CSA/MSA)
Better together
We're excited for the future of Fuze and 8x8 together. Current features and functionality of the Fuze platform will be maintained and Fuze customers will be able to renew their subscriptions for up to three years.
Our combined engineering organizations will focus on delivering innovation on the XCaaS platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers.
As we bring the best of both platforms together, customers can upgrade to the 8x8 eXperience Communications Platform. No immediate action is required and it is business as usual. If you have a critical business need to upgrade sooner, please let us know.
Better together
We're excited for the future of Fuze and 8x8 together. Current features and functionality of the Fuze platform will be maintained and Fuze customers will be able to renew their subscriptions for up to three years.
Our combined engineering organizations will focus on delivering innovation on the XCaaS platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers.
As we bring the best of both platforms together, customers can upgrade to the 8x8 eXperience Communications Platform. No immediate action is required and it is business as usual. If you have a critical business need to upgrade sooner, please let us know.
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Better together
We're excited for the future of Fuze and 8x8 together. Current features and functionality of the Fuze platform will be maintained and Fuze customers will be able to renew their subscriptions for up to three years.
Our combined engineering organizations will focus on delivering innovation on the XCaaS platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers.
As we bring the best of both platforms together, customers can upgrade to the 8x8 eXperience Communications Platform. No immediate action is required and it is business as usual. If you have a critical business need to upgrade sooner, please let us know.
Better together
We're excited for the future of Fuze and 8x8 together. Current features and functionality of the Fuze platform will be maintained and Fuze customers will be able to renew their subscriptions for up to three years.
Our combined engineering organizations will focus on delivering innovation on the XCaaS platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers.
As we bring the best of both platforms together, customers can upgrade to the 8x8 eXperience Communications Platform. No immediate action is required and it is business as usual. If you have a critical business need to upgrade sooner, please let us know.