The Fuze Platform will be permanently retired on December 31, 2025. After this date, services on Fuze platform will be completely discontinued and inaccessible.
If you have not yet started your upgrade, you must act immediately to ensure uninterrupted service.
Failure to complete your transition to the 8x8 platform before the deadline will result in service disruption. No extensions or exceptions will be possible.
To begin your upgrade, please contact your Account Manager, Customer Success Manager, or call Support: +1 (866) 379-9442
Helpful links
Fuze Customer Community
Submit support or billing cases, learn more about our products, and access training materials.
Fuze Customer Portal
Manage menus, queues, ring groups, and advanced settings for devices and extensions.
Customer Success
- Customer business advocate
- Customer satisfaction and retention
- Manages non-technical requests
- Educational content provider
Billing
- Questions about your monthly bill or invoicing
- Questions about contract terms (CSA/MSA)
Better together
We're excited for the future of Fuze and 8x8 together.
Our combined engineering organizations will focus on delivering innovation on the 8x8 platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers.
