Verint Engage 2024

8x8 will be at the Verint Engage 2024 in Orlando, FL, September 23-25th. We hope to see you there!.

Meet with us onsite and let us show you AI Contact Center, Supervisor workspace, Agent workspace, and more. Book your meeting now!

Agenda

Description

Calling all CX professionals! Verint Engage is the premier CX automation conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. With sessions designed for contact centers, back offices, compliance, customer experience, digital marketing, IT, and operations, this conference can deliver the insights and inspiration to help you work more effectively and achieve your business goals.

Learn more

Join 8x8 experts to learn more about our AI-enabled Contact Center, and the innovation coming next!

Location

Rosen Shingle Creek

9939 Universal Blvd, Orlando, FL 32819 USA

Got Questions?

joe.panzarella@8x8.com

Sue Fernand

Sr. Director, Business Development

8x8

Sue Fernand is a Sr. Director of Business Development and Alliances and manages the relationships and business development strategy with our strategic Alliances at 8x8, which includes our partnership with Verint. Sue oversees the Verint partnership at a Global Level and works strategically with Sales, Marketing and Product to support the success of the Verint and 8x8 joint go to market success.

Frank Fuhrman

Principal Business Value Consultant

8x8

Frank is a Customer Experience and Contact Center professional with over 33 years of success in helping his clients to deliver improved business outcomes. He continually contributes to the acquisition of new clients on the 8x8 platform and provides consulting services on contact center best practices to potential and existing customers. Frank has also helped to close some of 8x8’s largest deals. He is a Subject-Matter-Expert in CCaaS, Virtual/Self Service Agent and WFM applications and is a well-respected contact with 8x8’s WFM Partners. Prior to joining 8x8 2015, Frank improved his Contact Center skills at Verizon and AT&T.

Chris Lathouwers

Workforce Management Program Manager

8x8

Christopher Lathouwers is a seasoned technology professional with over 15 years of experience in the UCaaS and XCaaS industry. As the Workforce Management Program Manager at 8x8 Inc., Christopher leverages cutting-edge Contact Center innovations and AI technologies to enhance customer experiences and optimize operational efficiency. Passionate about continuous improvement, Christopher has a proven track record of driving system enhancements and implementing strategic solutions that meet evolving customer needs.