Give Customers What They Want During Peak Seasons

As peak retail seasons near, IT and CX leaders must deliver seamless customer experiences while managing complex systems and rising costs. In this on-demand webinar, hear from Huw Fielding of Southampton FC and Michelle Kelly of 8x8 on how top retailers thrive under pressure by unifying tech, boosting agility, and improving efficiency.

You’ll learn:

• How to build agile, AI-powered teams that deliver standout customer service during peak times.
• How to use unified data and real-time analytics for faster, more consistent decision-making.
• How to simplify tech complexity while staying secure and compliant.
• Why aligning IT and CX strategy across your organization is key to long-term success.