8x8 University Webinar:
Improve Your Customer Experience with 8x8 IVR & Analytics
Duration: 45 minutes
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With 8x8 IVR, you can cut costs while delivering the same great experiences their customers expect.
Join us for a demonstration and discussion covering the 8x8 IVR capabilities including the power of Customer Experience Analytics and the ability to:
- Optimize IVR design, routing rules, and agent performance
- Observe a graphical view of the complete call interaction journey
- Search for specific interactions with a variety of call detail filters
- Discover the most common IVR paths in the tenant utilized by customers