OpenTalk: Using Microsoft Teams in the Contact Centre

Duration: 30 minutes

Join these industry experts:

Rob Mukherjee, Director of Transformation, EveryCloud

Rob Mukherjee is the Director of Transformation at EveryCloud. A former FTSE100 Head Of Customer Operations, today Rob helps organisations harness cloud technologies to deliver significant improvements in citizen, patient and customer experience through highly empowered contact centre colleagues. Rob also works as a Trustee of GreaterSport, a high-performing charity working with local authorities, NHS trusts and Sport England to change lives through physical activity and sport.

Graham Bond, Senior Sales Engineer, 8x8

Graham Bond is a Senior Sales Engineer at 8x8 where he brings his 20 years of solution design and implementation experience to the development of cloud communications solutions. Leveraging his experience gained from Ash Telecommunications and Enghouse Interactive, Graham creates industry-specific communication solutions that combine UCaaS, CCaaS, VCaaS and CPaaS capabilities to increase public sector organisations’ ability to adapt to change and strengthen service delivery.

Matt Taylor, VP of Product Management Contact Center & Analytics, 8x8

Matt Taylor is the VP of Product Management Contact Centre & Analytics at 8x8 where he applies over 25 years of contact centre technology experience to empower organisations to drive collaboration and deliver differentiated customer experiences. Matt takes a special interest in continuing enhancement of 8x8’s unified analytics, self service, advanced routing, AI/ML (virtual agents, chatbots, etc), Workforce Management, and user/agent presence integration.

David McClelland, Host

As an experienced technology reporter and broadcaster, David McClelland regularly features on British television. He enjoys regular bylines with national newspapers and specialist titles including Metro, TechRadar, International Business Times, Mobile World Live and Wired.

Prior to his career in media, David worked at the sharp end of the enterprise IT industry, consulting on disaster recovery and systems management with firms including IBM, Reuters, Dell, Cable & Wireless and Bank of Tokyo as well as with local and central government.

His mission is to untangle tech and make the web a safer place for everyone.

Join these industry experts:

Rob Mukherjee, Director of Transformation, EveryCloud

Rob Mukherjee is the Director of Transformation at EveryCloud. A former FTSE100 Head Of Customer Operations, today Rob helps organisations harness cloud technologies to deliver significant improvements in citizen, patient and customer experience through highly empowered contact centre colleagues. Rob also works as a Trustee of GreaterSport, a high-performing charity working with local authorities, NHS trusts and Sport England to change lives through physical activity and sport.

Graham Bond, Senior Sales Engineer, 8x8

Graham Bond is a Senior Sales Engineer at 8x8 where he brings his 20 years of solution design and implementation experience to the development of cloud communications solutions. Leveraging his experience gained from Ash Telecommunications and Enghouse Interactive, Graham creates industry-specific communication solutions that combine UCaaS, CCaaS, VCaaS and CPaaS capabilities to increase public sector organisations’ ability to adapt to change and strengthen service delivery.

Matt Taylor, VP of Product Management Contact Center & Analytics, 8x8

Matt Taylor is the VP of Product Management Contact Centre & Analytics at 8x8 where he applies over 25 years of contact centre technology experience to empower organisations to drive collaboration and deliver differentiated customer experiences. Matt takes a special interest in continuing enhancement of 8x8’s unified analytics, self service, advanced routing, AI/ML (virtual agents, chatbots, etc), Workforce Management, and user/agent presence integration.

David McClelland, Host

As an experienced technology reporter and broadcaster, David McClelland regularly features on British television. He enjoys regular bylines with national newspapers and specialist titles including Metro, TechRadar, International Business Times, Mobile World Live and Wired.

Prior to his career in media, David worked at the sharp end of the enterprise IT industry, consulting on disaster recovery and systems management with firms including IBM, Reuters, Dell, Cable & Wireless and Bank of Tokyo as well as with local and central government.

His mission is to untangle tech and make the web a safer place for everyone.

Join these industry experts:

Rob Mukherjee, Director of Transformation, EveryCloud

Rob Mukherjee is the Director of Transformation at EveryCloud. A former FTSE100 Head Of Customer Operations, today Rob helps organisations harness cloud technologies to deliver significant improvements in citizen, patient and customer experience through highly empowered contact centre colleagues. Rob also works as a Trustee of GreaterSport, a high-performing charity working with local authorities, NHS trusts and Sport England to change lives through physical activity and sport.

Graham Bond, Senior Sales Engineer, 8x8

Graham Bond is a Senior Sales Engineer at 8x8 where he brings his 20 years of solution design and implementation experience to the development of cloud communications solutions. Leveraging his experience gained from Ash Telecommunications and Enghouse Interactive, Graham creates industry-specific communication solutions that combine UCaaS, CCaaS, VCaaS and CPaaS capabilities to increase public sector organisations’ ability to adapt to change and strengthen service delivery.

Matt Taylor, VP of Product Management Contact Center & Analytics, 8x8

Matt Taylor is the VP of Product Management Contact Centre & Analytics at 8x8 where he applies over 25 years of contact centre technology experience to empower organisations to drive collaboration and deliver differentiated customer experiences. Matt takes a special interest in continuing enhancement of 8x8’s unified analytics, self service, advanced routing, AI/ML (virtual agents, chatbots, etc), Workforce Management, and user/agent presence integration.

David McClelland, Host

As an experienced technology reporter and broadcaster, David McClelland regularly features on British television. He enjoys regular bylines with national newspapers and specialist titles including Metro, TechRadar, International Business Times, Mobile World Live and Wired.

Prior to his career in media, David worked at the sharp end of the enterprise IT industry, consulting on disaster recovery and systems management with firms including IBM, Reuters, Dell, Cable & Wireless and Bank of Tokyo as well as with local and central government.

His mission is to untangle tech and make the web a safer place for everyone.

Join these industry experts:

Rob Mukherjee, Director of Transformation, EveryCloud

Rob Mukherjee is the Director of Transformation at EveryCloud. A former FTSE100 Head Of Customer Operations, today Rob helps organisations harness cloud technologies to deliver significant improvements in citizen, patient and customer experience through highly empowered contact centre colleagues. Rob also works as a Trustee of GreaterSport, a high-performing charity working with local authorities, NHS trusts and Sport England to change lives through physical activity and sport.

Graham Bond, Senior Sales Engineer, 8x8

Graham Bond is a Senior Sales Engineer at 8x8 where he brings his 20 years of solution design and implementation experience to the development of cloud communications solutions. Leveraging his experience gained from Ash Telecommunications and Enghouse Interactive, Graham creates industry-specific communication solutions that combine UCaaS, CCaaS, VCaaS and CPaaS capabilities to increase public sector organisations’ ability to adapt to change and strengthen service delivery.

Matt Taylor, VP of Product Management Contact Center & Analytics, 8x8

Matt Taylor is the VP of Product Management Contact Centre & Analytics at 8x8 where he applies over 25 years of contact centre technology experience to empower organisations to drive collaboration and deliver differentiated customer experiences. Matt takes a special interest in continuing enhancement of 8x8’s unified analytics, self service, advanced routing, AI/ML (virtual agents, chatbots, etc), Workforce Management, and user/agent presence integration.

David McClelland, Host

As an experienced technology reporter and broadcaster, David McClelland regularly features on British television. He enjoys regular bylines with national newspapers and specialist titles including Metro, TechRadar, International Business Times, Mobile World Live and Wired.

Prior to his career in media, David worked at the sharp end of the enterprise IT industry, consulting on disaster recovery and systems management with firms including IBM, Reuters, Dell, Cable & Wireless and Bank of Tokyo as well as with local and central government.

His mission is to untangle tech and make the web a safer place for everyone.

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