Learn from Leaders: How to Operate from Anywhere

Duration: 15 minutes

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Marcella Prieto, Sr. Manager, Customer Service - Pan-America Region Acer

As Sr. Manager, Customer Service of Acer, Marcella Prieto manages the contact center operations for the Pan-American region, including both Acer and outsourcing Call Centers. Her responsibilities include ensuring staffing is available and equipped with the necessary resources and tools to provide support to customers.

Mark Groveunder, Sr. Vice President, IT & Customer Service - Pan-America Region Acer

As the Sr. Vice President, IT & Customer Service, Mark leads the Acer Information Technology team and is responsible for customer service for the Pan-American region. Mark has over 30 years of experience in the high tech industry including contact centers, customer service operations, product management, business unit leadership, IT, and web strategies.

Tricia Morris, Director of Product Marketing 8x8

Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, and among the 20 Customer Service Influencers You Must Follow.

Marcella Prieto, Sr. Manager, Customer Service - Pan-America Region Acer

As Sr. Manager, Customer Service of Acer, Marcella Prieto manages the contact center operations for the Pan-American region, including both Acer and outsourcing Call Centers. Her responsibilities include ensuring staffing is available and equipped with the necessary resources and tools to provide support to customers.

Mark Groveunder, Sr. Vice President, IT & Customer Service - Pan-America Region Acer

As the Sr. Vice President, IT & Customer Service, Mark leads the Acer Information Technology team and is responsible for customer service for the Pan-American region. Mark has over 30 years of experience in the high tech industry including contact centers, customer service operations, product management, business unit leadership, IT, and web strategies.

Tricia Morris, Director of Product Marketing 8x8

Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, and among the 20 Customer Service Influencers You Must Follow.

Marcella Prieto, Sr. Manager, Customer Service - Pan-America Region Acer

As Sr. Manager, Customer Service of Acer, Marcella Prieto manages the contact center operations for the Pan-American region, including both Acer and outsourcing Call Centers. Her responsibilities include ensuring staffing is available and equipped with the necessary resources and tools to provide support to customers.

Mark Groveunder, Sr. Vice President, IT & Customer Service - Pan-America Region Acer

As the Sr. Vice President, IT & Customer Service, Mark leads the Acer Information Technology team and is responsible for customer service for the Pan-American region. Mark has over 30 years of experience in the high tech industry including contact centers, customer service operations, product management, business unit leadership, IT, and web strategies.

Tricia Morris, Director of Product Marketing 8x8

Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, and among the 20 Customer Service Influencers You Must Follow.

Marcella Prieto, Sr. Manager, Customer Service - Pan-America Region Acer

As Sr. Manager, Customer Service of Acer, Marcella Prieto manages the contact center operations for the Pan-American region, including both Acer and outsourcing Call Centers. Her responsibilities include ensuring staffing is available and equipped with the necessary resources and tools to provide support to customers.

Mark Groveunder, Sr. Vice President, IT & Customer Service - Pan-America Region Acer

As the Sr. Vice President, IT & Customer Service, Mark leads the Acer Information Technology team and is responsible for customer service for the Pan-American region. Mark has over 30 years of experience in the high tech industry including contact centers, customer service operations, product management, business unit leadership, IT, and web strategies.

Tricia Morris, Director of Product Marketing 8x8

Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, and among the 20 Customer Service Influencers You Must Follow.

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