Summarize this page with popular models
Summarize this page with popular models
Three 8x8 customers compare notes on what changed when they equipped their frontline teams, and what they're building next.
98% of customer experience leaders call CX an organization-wide initiative. Only 6% have built it. The gap is caused by the lack of tools, visibility, and the teams that get left behind.
Three 8x8 customers closed that gap at their own companies. In this on-demand session, they interview each other about it. You'll hear it straight from the people doing this work every day.
They get into what the gap cost them before, and what their teams can do now that they couldn't, including what they've built with 8x8 AI Studio™.
What you'll learn:
IT Manager, PrimeSource and Dimora Brands
Genelle leads IT for a B2B building materials distributor with close to 25 brands across multiple U.S. locations. Moving the business onto a single 8x8 platform cut call queue time 83% and lifted customer satisfaction 42%. She built her first AI Studio agent, an internal IT triage bot, in a matter of hours.
Head of Projects and Innovation, Motus Commercials
Jake leads projects and innovation at the UK's largest independent commercial vehicle group, with staff across 34 locations and nine regions. Since moving to 8x8, call abandonment is down 74% and service levels sit above 90%. 8x8 Engage gave service teams a way to take customer calls from the workshop instead of a desk.
Customer Service Manager, EasyPro Pond Products
Phil manages customer service at EasyPro Pond Products, a U.S. pond equipment supplier whose small team handles high inbound call volume. He's building with 8x8 AI Studio to take the repeat questions off his team's plate.
