Communications for the Customer Obsessed

“Customer-obsessed.” The term has become a mantra for many organizations, but for 8x8’s customer support organization, it has become an action item.

Go behind the scenes at 8x8 to learn about the challenges the team faced at the start of the decade. Read how 8x8’s Chief Customer Officer and Customer Support GVP, a back-to-back Stevie Award winner for Customer Service Executive of the Year, activated a three-year customer experience improvement vision and roadmap. Then, view first-hand the success 8x8 has achieved in its transformation into a truly customer-obsessed organization. This is a must-read for any organization looking to improve its customer experience.