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Connected Stores for Retail IT
Tell us about your stores, your current setup, and what's been stopping you from making a change. A retail IT specialist will show you how to modernize without disrupting operations, and build a quote around your locations, your budget, and your timeline.
8x8 Platform for CX brings voice, contact center, and team collaboration into a single system. One admin console. One security model. One integration point into your CRM and ERP. Store associates, contact center agents, and back-office specialists all communicate on the same platform, so a customer query can be answered by the right person, anywhere in your organization.
An agent can reach a store or warehouse associate the moment a customer asks about a missing order, and close it on first contact instead of scheduling a callback.
During peak periods, overflow routes automatically to available staff across departments, and AI handles routine questions. You cover the spike without staffing for it year-round.
Retire overlapping vendors and manage every customer-facing tool from one console under a single security policy. Fewer integrations to maintain, less shadow IT to chase.
8x8 Analytics unifies voice and digital interactions, so you can spot trends like a jump in order complaints while there's still time to act.
Single, financially-backed uptime SLA across contact center and unified communications. Companies like Casey's and Kubota run on 8x8 to keep customers moving and teams connected.
Connect stores, HQ, and mobile teams with phone, video, and messaging in one app, so the right person is always reachable.
Give agents a full view of every order and conversation, and route each customer to the expert who can resolve it.
Send every customer to the best available expert anywhere in your business, lifting first-contact resolution and cutting transfer rates.