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AI & Hiring at 8x8

Smart tools, human decisions.

We believe in using technology to enhance the hiring experience — not replace it. This page explains how we use AI, how you can use it too (within reason), and where we draw the line.

colleagues in an office

Our Approach


AI helps us work smarter behind the scenes, but people make the decisions.
Here’s how we use AI in our hiring process:

person at their desk on a video call
Screening support

AI can help surface applicants whose skills match the role. But shortlisting is always reviewed by real recruiters or hiring managers.

woman and man talking
Scheduling & reminders

AI may assist with automated emails or interview scheduling tools to help things run smoothly.

two women having a conversation
Communication support

We sometimes use AI to polish messages, summarize feedback, or make content more accessible. But the message and intent always come from us.

ai generated image of holding a mobile phone

What We Won’t Do

→ Allow AI to make hiring decisions
→ Allow AI to auto-reject candidates
→ Allow AI to run or evaluate your interviews
→ Allow bots to be your interviewer

How You Can Use AI

Think of AI as a coach — not a shortcut. If it helps you express yourself better, that’s okay. But your application should still sound like you.

Examples of good AI use:

→ Fixing spelling or grammar in your CV
→ Getting feedback on the clarity or flow of your cover letter
→ Practicing interview questions with a chatbot

Just make sure you edit, personalize, and own it. We want to hear your story — not AI’s version of you.

a worker on their phone smiling in front of two monitors

Where AI Crosses the Line

There’s a difference between getting help and outsourcing your entire application. Here’s where we draw that line.

Don’t Use AI For
Why It’s a Problem
Adding fake experience, titles, or skills
AI-generated false claims (like “3 years of Java” when you’ve never touched it) = disqualification.
Submitting AI-written CVs or cover letters
Generic, vague content stands out for the wrong reasons. It doesn’t reflect your real experience or voice.
Using AI during live assessments or tests
Tools like ChatGPT aren’t allowed during coding tests or interviews. This breaks our process rules and leads to disqualification.
Replacing your own interview answers
We want to understand how you think and solve problems — not what an AI thinks for you.
If your submission sounds like it was written by someone else (or something else), we’ll notice.
Ask yourself: Would I be able to talk through this without AI helping me? If not, you might be crossing the line.

Final Thought

We use AI to work smarter and create more consistent experiences. You can use it too — to prep, polish, or practice. But when it comes to applying, interviewing, and telling your story, it should always be 100% you.

Because at 8x8, we’re not hiring perfection. We’re hiring people.

8x8 employee