8x8 Contact Center for Microsoft Teams
An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization
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Microsoft-certified contact center for Teams, backed by over a decade of recognition for UC and CX innovationlink to this section
- Integrated - Elevation through Teams calling, chat, and presence keeps agents connected to the organization
- Intelligent - Enhance CX and agent efficiency with AI tools such as Intelligent Customer Assistant, Quality Management, and Interaction Analytics
- Efficient - Connect customers with the right agent the first time through skills-based routing and optimize costs with free on-net transfers to experts
- Simple - Reduce admin complexity through an intuitive cloud portal—no on-premises SBCs, SIP Trunk configuration, or PowerShell scripts required
- Complete - Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, Operator Connect, and a Teams-certified contact center with free on-net calling
View a Demo of 8x8 Contact Center for Microsoft Teams in Action
Featureslink to this section
- A Microsoft Teams-certified contact center solution
- Unlimited voice calling to 48 countries
- Support for regulatory compliance initiatives with 8x8 Call Recording
- Skills-based routing with real-time Teams user presence
- Two-way chat from Agent Workspace
- Integrates with Dynamics 365, Salesforce, Zendesk, ServiceNow, and more
Prerequisiteslink to this section
- 8x8 X Series license that includes 8x8 Contact Center
- Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
- Microsoft 365 Phone System or Microsoft Teams Phone Standard
Security and Compliancelink to this section
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies