An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization
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Microsoft-certified contact center for Teams, backed by over a decade of recognition for UC and CX innovationlink to this section
Integrated - Elevation through Teams calling, chat, and presence keeps agents connected to the organization
Intelligent - Enhance CX and agent efficiency with AI tools such as Intelligent Customer Assistant, Quality Management, and Interaction Analytics
Efficient - Connect customers with the right agent the first time through skills-based routing and optimize costs with free on-net transfers to experts
Simple - Reduce admin complexity through an intuitive cloud portal—no on-premises SBCs, SIP Trunk configuration, or PowerShell scripts required
Complete - Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, Operator Connect, and a Teams-certified contact center with free on-net calling
