Enterprise-Grade. Enterprise Trusted. Worldwide.
Achieve superior enterprise performance with the 8x8 Communications Cloud™.
Proven enterprise-grade communications
The 8x8 Communications Cloud provides everything your enterprise needs to drive exceptional business results. Enhance productivity and customer experiences everywhere in the world you compete with the industry’s only cloud platform that seamlessly combines unified communications, and team collaboration, contact center, and analytics in a single, open and real-time platform that is truly enterprise grade.
Global Reach network
8x8 developed Global Reach to ensure that any 8x8 voice communication, placed or received from anywhere on the globe on any device, has the same consistent and exceptional call quality as a call placed from the next cube over. Providing global reach for your communications is much more than just a set of data centers, it’s a proven 8x8 methodology backed by patents, expertise and a global network.
Engineered for reliability and uptime
8x8’s mirrored, fully redundant data centers ring the globe to route calls quickly and efficiently, for high-quality, high-availability communications. Data centers located on opposite US coasts provide high reliability and disaster resilience. Similarly, 8x8’s data centers in the UK, Canada, Hong Kong and Australia optimize service quality and reliability for users in these regions.
An unmatched SLA
8x8 is the first cloud communications provider to offer an SLA guaranteeing 99.99% service availability with a voice call quality guarantee. Patented innovations, distributed cluster architecture, data replication across data centers and core network redundancy for each element like power supplies and UPSs all contribute to 8x8’s enviable 99.997% average uptime.*
Industry-leading security and compliance
No other cloud communications provider can provide third-party verified compliance with as many security and compliance standards as 8x8. Our solutions are designed to comply with HIPAA, FISMA, FIPS, PCI and other industry and government standards. That’s why so many enterprises choose 8x8 to protect their compliance, their customer data and their reputations.
Global communications. Local numbers.
8x8 offers all the local number support required by multi-national organizations. Local numbers in over 80 countries, toll-free numbers in over 120 countries and local number porting in over 40 countries. All connected to over 20 Tier 1 carriers to deliver calls worldwide.
Elite Touch implementation
The 8x8 Elite Touch program accelerates successful enterprise deployments with the experience gained from more than 48,000 implementations worldwide. 8x8’s proven methodology ensures the fastest time to value—even for customers with global deployments, large and complex requirements across multiple sites, or the need to integrate with CRM or other back-end systems.
Enterprise app integrations
8x8 amplifies team productivity and enhances customer service with built-in integration with apps such as Salesforce, NetSuite, Desk.com, Skype for Business, Microsoft Outlook and Office 365. 8x8 also uniquely unifies communications and contact center capabilities.
* 8x8 core call processing average is 99.997% from October 2014 to October 2015
Gartner Magic Quadrant
8x8 has been named a Leader in the Magic Quadrant for Unified Communications as a Service, Multiregional.