Michelle Fitzsimmons

Michelle is a Marketing Content Writer at 8x8. She was previously an editor at TechRadar, a leading consumer tech news and reviews website. Now she’s focused on helping small businesses reach their goals. When she’s not writing, she enjoys going to hockey games, walking her dogs, hiking, volunteering and reading. Read More>

Articles by: Michelle Fitzsimmons

Customer Service Predictions for 2019: 5 Small Businesses Weigh In

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The New Year celebrations seems a distant memory , it’s now time to look ahead and see what trends will shape small businesses in 2019. One of the most important drivers for any business is customer service, and recent figures show that it’s just as critical as ever: 61% of survey respondents in Mi [...]

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